Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Isiah Trotter

Summary

Senior in Mechanical Engineering at the University of North Florida with a GPA of 3.1. Experienced retail team member with 3 years of customer service. Good organizational and time management abilities. Some experience with cad software's such as NX and Solid Works. Able to quickly adapt and learn new skills.

Overview

2
2
years of professional experience

Work History

Online Personal Shopper

Walmart
05.2022 - Current
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Acted as liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.

Sales Associate

Bath And Body Work
10.2021 - 01.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Seacoast Christian Academy
Jacksonville, FL
05.2019

Skills

    • Customer Service
    • FEA and Failure Analysis
      • MathWorks MATLAB
      • CAD(NX and Solidworks)

Projects

These projects were created to prevent a bike frame from failing. Bikes are subjected to cyclic loading during normal usage, which can impact the structural integrity of critical components, particularly the frame. The goal of the first project was to use Finite element analysis(FEA) simulations to redesign the bike frame for a safety factor of at least 2 while preventing failure due to yielding. The second project aims to analyze a bike frame's fatigue life under fluctuating loads. Both projects start with two weight distributions: 50%/50% and 70%/30% to test the affects of loading. To test fatigue life, a given CAD model of a bike frame underwent simulations using finite element analysis in ANSYS. The results were then processed through nCode simulations using both the stress-life and strain-life approaches, with a given fluctuating load scaling history and a 90% probability of survival.


Timeline

Online Personal Shopper

Walmart
05.2022 - Current

Sales Associate

Bath And Body Work
10.2021 - 01.2022

High School Diploma -

Seacoast Christian Academy
Isiah Trotter