Isiah Williams
405 Old Airport Road Douglassville,PA
Summary
Experienced professional with a decade of expertise in resolving account and service concerns. Skilled at uncovering and solving challenges, promoting company products, and maintaining loyal, satisfied customers. Focused on surpassing expectations, driving team success, and efficiently meeting customer needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Tower Health Medical Group
Douglassville
12.2022 - Current
- Utilized electronic health record systems to efficiently manage appointment scheduling and enhance patient flow.
- Resolved patient inquiries with superior customer care.
- Validated insurance qualifications.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
Member Service Representative
AmeriHealth Caritas Family Of Companies
Philadelphia, PA
11.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sales Floor Associate
Finish Line
King of Prussia, PA
04.2018 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfillment of all online orders and prepare for shipment.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Fulfillment Associate
Amazon
Easton, PA
11.2016 - 03.2018
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Operated Powered Industrial Truck.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
Sales Associate/Supervisor
Macy's
Willow Grove, PA
11.2014 - 11.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
Inbound Call Center Representative/Credit Collections Representative
Xfinity Comcast
Philadelphia, PA
11.2007 - 10.2014
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer assistance with restoration of services upon payment.
- Resolved complaints to satisfy customers and encourage future transactions.
- Devised workaround solutions for billing related issues, resulting in customer retention.
Education
High School Diploma -
Murrell Dobbins Area Vocational Technical School
Philadelphia, PA06.1991
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Account Management
- Sales and Upselling
- Excel
- Microsoft Office
- Access
- Certifications for several NCTI online courses
- HIPAA Compliance
Certification
- United States Army Military Training - 1992-1996 Rank at discharge Specialist E4
Timeline
Patient Service Representative
Tower Health Medical Group
12.2022 - Current
Member Service Representative
AmeriHealth Caritas Family Of Companies
11.2019 - Current
Sales Floor Associate
Finish Line
04.2018 - Current
Fulfillment Associate
Amazon
11.2016 - 03.2018
Sales Associate/Supervisor
Macy's
11.2014 - 11.2016
Inbound Call Center Representative/Credit Collections Representative
Xfinity Comcast
11.2007 - 10.2014
High School Diploma -
Murrell Dobbins Area Vocational Technical School