Isidor Valdez
North Oaks,Minnesota
Summary
Dedicated worker with excellent communication, time management and customer service skills, especially in fast paced high-volume environments. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers and employers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Trainer, Line Cook, Dishwasher
Punch Neapolitan Pizza
03.2023 - Current
- Winner of the store-wide "Employee of the Year" award
- Ensured food freshness and nighty cleanliness standards were met, while preparing the store for monthly cleaning and food safety audits
- Developed and conducted training sessions for 15 new Front of House staff per year on customer service, product knowledge, and job responsibilities.
- Addressed guest concerns and resolved all issues to guests' satisfaction according to high-level hospitality standards.
Shift Leader
Marcus Theaters
04.2022 - 04.2024
- Winner of the quarterly "People Pleaser" award
- Coached team members often, delivering candid feedback on expectations and performance while setting SMART goals to follow up on.
- Successfully led teams of associates, ensuring daily cleaning projects, nightly cleaning, and food prep work were completed
- Often dealt with guest issues, using de-escalation techniques to satisfy the customer while relaying feedback to management
Lead Camp Counselor
City Of Shoreview
06.2022 - 08.2022
- Maintained knowledge of emergency procedures and identified hazards to camper safety
- Effectively led other camp counselors
Education
-
Saint Paul Academy And Summit School
Saint Paul, MN05-2025
Skills
- Employee Development
- Conflict Resolution
- Team Oversight
- Food Preparation
- Hospitality
- Accurate Cash Management
- Order Accuracy and Efficiency
Certification
- CPR Certification
References
References available upon request.
Timeline
Front of House Trainer, Line Cook, Dishwasher
Punch Neapolitan Pizza
03.2023 - Current
Lead Camp Counselor
City Of Shoreview
06.2022 - 08.2022
Shift Leader
Marcus Theaters
04.2022 - 04.2024
-
Saint Paul Academy And Summit School
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