Isidora Stankovic

Company Overview:

Birdy Grey is a fast-growing, direct-to-consumer bridal brand specializing in affordable, stylish bridesmaid dresses and wedding party essentials. As a Client Experience Specialist, I'm playing a key role in ensuring a seamless and stress-free experience for brides, bridesmaids, and groomsmen during one of the most important times in their lives.

Key Responsibilities:

• Delivered high-quality customer support via email, chat, and social media, assisting with order tracking, returns, exchanges, product inquiries, and general customer concerns.
• Managed a high volume of daily tickets (average of [90] per day), ensuring prompt, empathetic, and brand-aligned responses that prioritized customer satisfaction.
• Worked in a highly collaborative remote team, partnering with colleagues from diverse cultural and professional backgrounds to ensure consistency and quality across customer interactions.
• Collaborated with cross-functional teams including fulfillment, warehouse, and marketing to resolve complex service issues and maintain a seamless customer journey.
• Provided inclusive and effective communication with customers from diverse cultural backgrounds, ensuring every client felt valued, understood, and respected.
• Navigated multiple internal tools and platforms to manage tickets, issue refunds, process manual orders, and retrieve customer data—demonstrating strong multitasking and attention to detail.
• Participated in team meetings, offering insights and sharing best practices to enhance overall service performance.

Key Achievements:

• Consistently exceeded customer satisfaction targets, maintaining a CSAT score of 95%+.
• Recognized by leadership for exemplary teamwork and initiative during high-volume periods.
• Took on additional responsibilities during peak seasons, demonstrating strong ambition, adaptability, and a proactive work ethic.

Company Overview:

A premier provider of bespoke luxury transportation services, catering to high-end clientele, including celebrities, corporate executives, and private individuals seeking exceptional travel experiences.

Key Responsibilities & Achievements:

• Collaborated remotely with a dynamic international sales and operations team based in New York to deliver seamless, high-end transportation experiences for a diverse and discerning clientele.
• Managed and grew a portfolio of VIP clients from various cultural and professional backgrounds, ensuring personalized service tailored to each client's unique preferences and expectations.
• Served as a primary point of contact for B2B and B2C clients, including celebrities, event planners, and corporate partners, demonstrating discretion, professionalism, and cultural sensitivity.
• Coordinated luxury transportation for high-profile events such as weddings, red carpet functions, proms, and private executive travel—ensuring timely, elegant, and discreet service.
• Played a key role in maintaining the brand's premium image by responding promptly to client inquiries, assisting with vehicle selection, and offering expert recommendations on services.
• Drove revenue growth by utilizing consultative sales techniques, effectively upselling premium services, and securing high-value contracts through persuasive communication and negotiation.
• Product expertise: Demonstrated in-depth knowledge of luxury transportation options, including premium vehicles, exclusive services and bespoke travel experience.

Company Overview:

Global transportation and logistics provider specializing in non-emergency medical transport and general ride services for both recovery patients and everyday customers.

Key Responsibilities:

• Coordinated transportation services across Australian and Canadian fleets, ensuring timely and efficient scheduling for both medical recovery patients and regular clientele.
• Prioritized incoming calls and emergency SMS requests based on urgency, delivering prompt and accurate support under time-sensitive conditions.
• Built and maintained strong working relationships with drivers to improve service quality and response times.
• Actively resolved customer concerns with professionalism and empathy, contributing to improved satisfaction and service ratings.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.