Ashley Rivera Noa
Orlando,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Experience Specialist
Incharge Debt Solutions
Orlando, FL
09.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer questions regarding account.
- Actively listened to each customer's inquiry to provide an appropriate response in a timely fashion.
- Review and Process client’s emails.
- Training New Hires.
- Assist supervisor with client’s research.
Parts Specialist
Advanced Auto Parts
Orlando, FL
06.2023 - 09.2023
- Placed inventory numbers on parts to properly identify items for counter associates.
- Provided customers with technical advice regarding parts information and availability.
Store Manager
Family Dollar
Eatonville, FL
05.2021 - 06.2023
- Adhered to standard practices to maximize sales and minimize shrinkage.
- Used excellent verbal skills to engage customers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Recruited, trained and supervised new employees.
Education
High School Diploma -
C.E.D.E.A
Puerto Rico05-2008
Skills
- Customer service
- Inventory management
- Sales training
- Effective communication
- Conflict resolution
- Problem solving
- Active listening
- Team leadership
- Fluency in multiple languages
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- NFCC Certified Credit Counselor
Timeline
Client Experience Specialist
Incharge Debt Solutions
09.2023 - Current
Parts Specialist
Advanced Auto Parts
06.2023 - 09.2023
Store Manager
Family Dollar
05.2021 - 06.2023
High School Diploma -
C.E.D.E.A