Joshua Mayorga
Chicago,IL
Summary
Dynamic and detail-oriented professional with proven customer service expertise at Best Western Hotel. Skilled in organization and effective multitasking, I streamlined front desk operations, enhancing efficiency and client satisfaction. Adept at data entry and clear communication, I consistently maintained a welcoming environment while managing multiple tasks under tight deadlines.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Receptionist
Best Western Hotel
Burbank, IL
05.2023 - Current
- Arranged appointments, engaged with clients, and refreshed client databases.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
Pawnbroker
Cash America
Chicago, IL
05.2023 - 09.2024
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
Package Handler
FedEx
Chicago, IL
02.2021 - 09.2023
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Education
Gurdon S. Hubbard High School
Chicago, IL07.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- Microsoft forms
- Motivational skills
- Attention to detail
- Critical thinking
- Decision-making
- Clear communication
- Relationship building
- Public speaking
- Leadership development
- Reliable
- Effective multitasking
- Leadership expertise
- Teamwork and communication
Timeline
Receptionist
Best Western Hotel
05.2023 - Current
Pawnbroker
Cash America
05.2023 - 09.2024
Package Handler
FedEx
02.2021 - 09.2023
Gurdon S. Hubbard High School