Isis Banyay
Pulaski,TN
Summary
Dedicated and professional individual with 7 years of experience in customer service and team leadership. Certificate in Medical Billing and Coding from DeVry University. Currently preparing for the CCA exam to enhance expertise. Proficient in coordinating multiple departments, conducting identity verification, and ensuring efficient communication. Skills refined through military service and previous roles in the retail industry. Actively seeking an opportunity to apply transferable skills to excel in a Medical Biller Coder position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TruTech Wildlife Service
05.2023 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Set up appointments with interested customers according to schedule availability.
Collections Agent
Sequium Asset Solutions
03.2021 - 05.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Processed payments and applied to customer balances.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Counseled debtors on payment options and arranged installment agreements.
Customer Service Representative (Team Lead)
The Echelon Group
02.2020 - 03.2021
- Provide comprehensive customer service for mortgage-related inquiries, ensuring effective communication and resolution through inbound and outbound calls
- Facilitate seamless interdepartmental coordination by transferring customers to appropriate departments for specialized assistance
- Offer guidance and support to a team, fostering a collaborative environment to enhance service delivery.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented company policies and procedures for professional, cohesive customer care.
Military
United States Navy
06.2018 - 02.2020
- Maintained secure operations by verifying identities and authorizing entry of personnel at the quarterdeck
- Facilitated effective communication by promptly answering and directing calls to relevant parties
- Participated in ceremonial duties, performing honor volleys as part of military traditions to pay respects to fallen comrades.
Home Depot Associate
Home Depot
04.2017 - 07.2018
- Provided customer service by warmly greeting and assisting clients, ensuring a welcoming environment and addressing inquiries to enhance the shopping experience
- Maintained store presentation by keeping areas tidy and assisting team members in various departments as required to support operational efficiency.
Education
Undergraduate - Medical Billing and Coding
DeVry University
Pulaski, TN04.2024
High School Diploma - undefined
CaneRidge High School
Nashville, TN05.2018
Skills
- Cash Handling
- Call Center Management
- Microsoft Outlook
- Appointment Scheduling
- Data Entry
- Data Collection
- Medical Coding (ICD-10, CPT)
- Time Management
- Communication Skills
- HIPAA Compliance
- Medical Billing
- Electronic Health Records (EHR) Management
Certification
Medical Billing and Coding, Devry University, 2024
Timeline
Customer Service Representative
TruTech Wildlife Service
05.2023 - Current
Collections Agent
Sequium Asset Solutions
03.2021 - 05.2023
Customer Service Representative (Team Lead)
The Echelon Group
02.2020 - 03.2021
Military
United States Navy
06.2018 - 02.2020
Home Depot Associate
Home Depot
04.2017 - 07.2018
Undergraduate - Medical Billing and Coding
DeVry University
High School Diploma - undefined
CaneRidge High School
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