Summary
Overview
Work History
Education
Skills
Timeline
Barista
Isis Beckham

Isis Beckham

Leander,TX

Summary

I have been in the customer service field since I was 15, starting out as an unpaid assistant at a security firm. When you give me a direct order and details about how to get a specific task done I will go above and beyond to ensure that it is done in a quick and timely manner. I work great with others as well as on my own for any task or projected needed. I will glady also do multiple side tasks if required/necessary within my field of expertise.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Sonic
10.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Loader

Amazon
08.2022 - 02.2023
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to 50 pounds on conveyor belts to transport items.

Shift Supervisor

Waffle House
06.2021 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Manager

Papa Johns
05.2019 - 11.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Diploma - Psychology

Hutto High School
Hutto, TX
06.2015

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Customer rapport
  • Marketing knowledge
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Staff Development
  • Sales Growth
  • Orientation and training
  • Project management abilities
  • Performance reviewing
  • Project Management
  • Negotiation
  • Promotional planning
  • Consulting
  • Product branding
  • Graphic and Media Design
  • Closing oversight
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Customer service and satisfaction
  • Employee engagement
  • Sales monitoring
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Multitasking Abilities
  • Problem-Solving
  • Organizational Skills
  • Multitasking
  • Active Listening
  • Professional and Courteous
  • Excellent Communication
  • Good Judgment
  • Conflict Resolution
  • Team Development
  • Team building
  • Idea Development and Brainstorming

Timeline

Assistant Manager

Sonic
10.2023 - Current

Loader

Amazon
08.2022 - 02.2023

Shift Supervisor

Waffle House
06.2021 - 07.2022

Manager

Papa Johns
05.2019 - 11.2020

Diploma - Psychology

Hutto High School

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Isis Beckham