Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Isis B. Thompson

New York City,NY

Summary

Experienced veterinary professional with over 9 years of expertise in clinical care, team leadership, and client education, seeking to transition into pharmaceutical sales or related roles. Proven ability to communicate complex medical information clearly to diverse audiences, from clients to staff, fostering trust and confidence. Strong background in anesthesia, critical care, and ophthalmology nursing, with a deep understanding of veterinary products and treatments. Known for building relationships, driving team performance, and ensuring high-quality care in fast-paced environments. Passionate about advancing veterinary medicine through education and the promotion of innovative products. Skilled in training, product presentations, and delivering results-driven solutions in high-stakes situations. Eager to leverage clinical knowledge and communication expertise to drive sales and support growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinical lead

Veterinary Eye center
01.2022 - Current
  • Led and mentored a team of veterinary technicians and assistants, driving improvements in productivity, skill development, and capacity to manage a larger anesthetic caseload, resulting in increased overall revenue
  • Developed and delivered presentations for team education, creating comprehensive training packets and schedules for new and current staff
  • Provided specialized training in anesthesia, analgesia and ophthalmology nursing techniques, ensuring consistent, high-quality care
  • Encouraged an environment of continuous learning by establishing an in-house library and advocating for the acquisition of educational texts and resources
  • Managed staff scheduling and conducted performance reviews to ensure optimal team efficiency and professional growth
  • Guided clients through the decision-making process for elective surgeries, such as cataract surgery, by presenting clear, concise information about treatment options, benefits, and potential risks
  • Delivered persuasive, educational presentations to clients, ensuring they understood complex medical information and felt confident in their choices
  • Built strong, empathetic client relationships, fostering trust and loyalty, while effectively addressing concerns and providing tailored solutions

Emergency Nurse

Veterinary Emergency group
01.2021 - 01.2023
  • Provided emergency care to patients under the direct supervision of ER doctors, ensuring timely assessment and treatment in high-pressure situations
  • Educated clients on treatment plans, procedures, and aftercare, enhancing patient outcomes and client satisfaction
  • Conducted staff education and training to ensure the team was well-prepared for emergency situations and procedures
  • Assisted with emergency surgeries, maintaining a high level of care and attention to detail throughout the process
  • Collaborated closely with the veterinary team, promoting effective communication and teamwork in fast-paced, high-stress environments

Lead Surgical Assistant

Blue Pearl Veterinary Partners
01.2016 - 01.2022
  • Managed and maintained the inventory of surgical instruments, devices, and operating equipment, ensuring all items were in working order and readily available for each procedure
  • Collaborated with the surgical team to communicate equipment needs, ensuring optimal efficiency and patient care
  • Oversaw the organization and maintenance of the operating room, managing pharmacy medications for surgical patients and ensuring strict adherence to safety protocols and regulatory standards
  • Discharged surgical patients with clear, thorough post-operative care instructions, including demonstrations on the operation of JP drains, bandage changes, wound cleaning, and safe post-op mobility, ensuring clients were well-prepared for home care
  • Educated clients on post-operative care for both orthopedic and soft tissue surgeries, explaining medication and fluid administration, monitoring for side effects, and managing recovery expectations to ensure client confidence and compliance
  • Delivered comprehensive guidance on medication dosages, potential side effects, and post-surgical care plans, promoting optimal recovery and enhancing client satisfaction
  • Scrubbed in to assist with multiple soft tissue and orthopedic procedures, contributing to surgical success while maintaining clear communication with the surgical team to anticipate and meet procedural needs
  • Ensured optimal patient care by assisting in preoperative assessments, postoperative recovery, and wound management.
  • Coordinated with other healthcare professionals to ensure seamless transfer of patients from pre-op areas to recovery rooms.

Emergency + ICU Advanced Assistant

Blue pearl veterinary partners
01.2016 - 01.2022


- Delivered critical care to emergency and ICU patients in high-pressure situations.
- Led triage, coordinated urgent information, and assisted with CPR/BLS efforts.
- Communicated with clients to manage expectations and provide patient updates.
- Managed equipment and inventory to ensure readiness for emergency procedures.
- Provided compassionate, clear communication to clients, building trust and understanding.

Overnight Veterinary Assistant

Veterinary Emergency Referral Group
01.2015 - 01.2016

Education

Bachelors of Science - Healthcare Administration

Southern New Hampshire University
01.2019

Certified Veterinary Technician - Veterinary Technology

State of Wisconsin
08-2021

Harvard X - Prescription Drug Regulation, Cost, And Access

EDX Harvard
12-2024

Skills

  • Veterinary Software & Tools
  • Client Communication & Education
  • Training & Development
  • Leadership & Team Collaboration
  • Presentation & Public Speaking
  • Sales & Client Relationship Management
  • PNL Statements & Financial Management
  • Hospital Clinical & Administrative Operations
  • Emergency & Critical Care
  • Surgical Assistance & Equipment Management
  • Clinical expertise

Certification

  • Certified Veterinary Technician, Wisconsin
  • RECOVER Certified in Basic and Advanced Life Support (BLS/ALS)


References

Available upon request

Timeline

Clinical lead

Veterinary Eye center
01.2022 - Current

Emergency Nurse

Veterinary Emergency group
01.2021 - 01.2023

Lead Surgical Assistant

Blue Pearl Veterinary Partners
01.2016 - 01.2022

Emergency + ICU Advanced Assistant

Blue pearl veterinary partners
01.2016 - 01.2022

Overnight Veterinary Assistant

Veterinary Emergency Referral Group
01.2015 - 01.2016

Bachelors of Science - Healthcare Administration

Southern New Hampshire University

Certified Veterinary Technician - Veterinary Technology

State of Wisconsin

Harvard X - Prescription Drug Regulation, Cost, And Access

EDX Harvard
Isis B. Thompson