Isis Capestany
Titusville
Summary
Adept at balancing high-volume service with exceptional customer care, my tenure at Pier 220 honed my multitasking and guest engagement skills. Expert in cash handling and team collaboration, I elevated dining experiences through efficiency and a professional demeanor, significantly contributing to workplace excellence without relying on numerical achievements.
Overview
1
1
year of professional experience
Work History
Server
Pier 220
09.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
River Lanes
09.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cashier
Sonnies
01.2024 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor - Space Engineering
University of Central Florida
Orlando, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Service prioritization
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Server
Pier 220
09.2024 - 02.2025
Bartender
River Lanes
09.2024 - 02.2025
Cashier
Sonnies
01.2024 - 08.2024
Bachelor - Space Engineering
University of Central Florida
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