Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isis Claros Abreu

Hagerstown,MD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Punta Capitana Hotel
12.2019 - 05.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Sales Representative

Punta Cana Mall
08.2019 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Assisted call-in customers with questions and orders.

Education

High School Diploma -

William Allen High School
Allentown, PA
09.2016

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Punta Capitana Hotel
12.2019 - 05.2020

Sales Representative

Punta Cana Mall
08.2019 - 12.2019

High School Diploma -

William Allen High School

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Isis Claros Abreu