Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Isis E. Choto

San Leandro,CA

Summary

Proficient with Microsoft Office Suite, QuickBooks, Navision, Salesforce, Blackbaud Financial Edge, Adobe Acrobat. Strong grasp of bookkeeping and GAAP accounting principles including full cycle of A/P & A/R, month end close and bank reconciliations. Superior attention to detail and a fast learner; I take initiative to anticipate needs and take required action. Able to work independently and as a team player within a fast-paced, task-directed, deadline-oriented environment. Ready to learn and able to grow with the organization and take on increased responsibility

Knowledgeable [Desired Position] with strong background in enhancing guest experiences. Successfully improved overall guest satisfaction and streamlined service processes. Demonstrated ability in conflict resolution and effective communication.

Professional with strong background in enhancing guest experiences and delivering high-quality service. Skilled in customer interaction, problem-solving, and maintaining welcoming environment. Effective team player who adapts to changing needs and focuses on achieving results. Known for reliability, strong communication skills, and ability to handle diverse customer needs.

Overview

21
21
years of professional experience

Work History

Guest Experience Representative

Chase Center/GSW Sports, LLC
08.2019 - Current
  • Provide an unparalleled level of guest service and experience to our guests for all Golden State Warriors & Chase Center events
  • Monitor entrances and welcome guests into Chase Center while assisting with line control & wayfinding as needed
  • Set up, breakdown & execute during Warriors game nights and events, including promotional theme nights, giveaways, etc.
  • Assist guests as needed (e.g. wheelchair, walkers, escorts, etc.)
  • Ability to address guest feedback in a professional, yet sympathetic manner
  • Awareness of all special activities, functions, or promotions for that particular day while becoming an ‘expert’ on everything event & arena related
  • Understanding of emergency evacuation plan & exit routes; ability to remain calm and provide direction & guidance in the event of an emergency

Accounts Receivable & Collections Specialist

California Waste Solutions
01.2018 - Current
  • Process invoices monthly through QuickBooks and provide copies to appropriate teams as directed
  • Review invoices for accuracy and completeness
  • Process and post customer payments by recording checks, credit card, ACH and EFT transactions
  • Make any necessary adjustments to invoices, such as credit memos and case adjustments
  • Build relationships with cross functional partners to better understand the business needs
  • Effectively communicate with internal and external customers via email and phone
  • Respond to general AR requests such as requests for invoice copies, credit memos, and customer inquiries
  • Maintain and manage AR Aging report and research all outstanding AR issues
  • Assist with documentation of policies and procedures related to assigned responsibilities.
  • Assist with ad-hoc projects as needed.

Accounts Receivable Clerk

California Waste Solutions
09.2017 - 12.2017
  • Run and analyze credit and or financial statements to establish credit limit for new and existing customers
  • Ensure the timely generation and accuracy of outgoing invoices on the billing cycles
  • Maintain an in-depth knowledge of customers’ accounts and their relative payment status
  • Apply payments to customer account and reconcile accounts receivable, accrued purchases, prepaid accounts, and manual payments
  • Maintain Cash Receipt Journal and ensure accurate balance
  • Contacting customers on past due accounts and conducting collection process following the company’s policy
  • Work with third-party collection agencies and or counsel to collect on outstanding accounts
  • Maintain accounts receivable general ledger, document management and filing system and generate various reports as needed
  • Prepare various accounting statements and financial reports including aging reports
  • Assist with customer dispute resolution and research accounts receivable problems to resolve discrepancies
  • Ensure that monthly closing activities are completed accurately and on time
  • Assist in other financial and accounting functions as needed

Accounting Specialist

Tides Center
02.2013 - 03.2017
  • Perform all duties related to the processing of cash receipts which included depositing checks, data entry, credit card, wires, ACH, and securities.
  • Process all Accounts Payable transactions including obtaining appropriate approvals/documentation, verifying coding, data entry, processing purchase cards and outgoing wires, ACH, and checks for expedited, weekly, and end-of-month check runs.
  • Research, analyze, and resolve accounting issues in a timely manner.
  • Assist with maintaining schedules and reconciliations of various accounts and preparation of journal entries.
  • Assist in the preparation of annual audit.
  • Participate in cross departmental and cross organizational teams, financial projects and planning activities as needed.
  • Participated in the implementation and improvement of workflows to facilitate efficient operation and financial management of the organization.
  • Other duties, or projects, as assigned.

Billing Specialist / Accounts Receivables/Collections

Public Library of Science (PLoS)
10.2007 - 02.2012
  • Generated invoices for clients, including invoices which cannot be generated through standard processes
  • Investigated billing discrepancies by gathering and researching information from customers
  • Ensure accurate and appropriate recording and analysis of revenues
  • Participate in on-going business process streamlining invoice-related activities across the company
  • Managed Author Billing email inbox and re-routed emails for appropriate action
  • Work closely with the Advertising Operations / Sales Team across a portfolio of clients, to ensure invoicing and request for credit memos are performed in accordance with signed contracts and change orders
  • Performed all duties related to the processing of cash receipts which included, coding, proofing, depositing, and entering daily cash receipts
  • Performed account reconciliations, monitored and processing exceptions and corrections to revenue fees, for incoming wires and credit card charges
  • Ensured client account balances are properly reconciled with AR aging
  • Performed monthly closing processes which include preparing reconciliations of AR and Deferred Revenue related accounts and created journal entries
  • Ran A/R aging weekly to recommend for write off and perform collections activities
  • Initiated calls and emails on delinquent customers to collect payment and settle accounts, followed up as needed
  • Write-off bad debts accounts

Accounts Payable

Public Library of Science (PLoS)
10.2005 - 09.2007
  • Coded vendor invoices for payment, checked for duplicate invoice numbers and invoice accuracy
  • Submit code to appropriate supervisor for review and approval
  • Filed unpaid invoices requiring a remittance in a pending payments folder
  • Processed daily AP invoices and weekly check runs (checks, ACH, wires)
  • Analyzed transactions with account balances and prepare journal entries for various expense accounts; including office purchase cards
  • Full cycle accounting (deferred revenue, fixed assets, bank reconciliation –domestic and international)
  • Managed and maintain the A/P email inbox
  • Maintained accurate AP records and files to ensure compliance with IRS rules
  • Prepared annual filing of Form 1099 for Vendors and Partners
  • Processed employee expense reimbursements in accordance with reimbursement policy

Office Administrator

Public Library of Science (PLoS)
07.2004 - 09.2005
  • Sorting all incoming and outgoing mail
  • Managing and purchasing general office supplies
  • Manage travel arrangements for staff
  • Managed general PLoS Mailbox and redirecting email appropriately
  • Organized shipping of materials to UK office and conferences
  • Help staff with general admin tasks including recording and submitting expense reports
  • Act as point of contact with the building management and arrange keys for new hires
  • Responsible for answering the main office phone, redirecting calls appropriately and greeting visitors
  • Other Duties
  • Ensured financial records are maintained in compliance with accepted policies and procedures
  • Assisted with payroll when needed & in the preparation of schedules for annual audit
  • Participated in cross departmental and cross organizational teams, projects and planning activities as needed
  • Participated in the implementation of financial systems that facilitate efficient operation
  • Trained and team members & Involved on implementation and transitioning to new ERP system
  • Ensured accurate and timely monthly, quarterly and year end close, maintain month end account reconciliation

Education

Associate of Science -

Heald College
CA

Skills

  • Strong empathy
  • Exceptional communication
  • Data entry proficiency
  • Guest relations
  • Complaint handling
  • Customer service
  • Computer skills
  • Verbal and written communication
  • Detail-oriented
  • Flexible schedule
  • Documentation and reporting
  • Issue resolution

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.

Languages

Spanish
Native or Bilingual

Timeline

Guest Experience Representative

Chase Center/GSW Sports, LLC
08.2019 - Current

Accounts Receivable & Collections Specialist

California Waste Solutions
01.2018 - Current

Accounts Receivable Clerk

California Waste Solutions
09.2017 - 12.2017

Accounting Specialist

Tides Center
02.2013 - 03.2017

Billing Specialist / Accounts Receivables/Collections

Public Library of Science (PLoS)
10.2007 - 02.2012

Accounts Payable

Public Library of Science (PLoS)
10.2005 - 09.2007

Office Administrator

Public Library of Science (PLoS)
07.2004 - 09.2005

Associate of Science -

Heald College

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Isis E. Choto