Isis Ferrari

Business Development & Strategic Planning

• Founded and established a successful cleaning business, managing all aspects of operations, financials, marketing, and service delivery.
• Develop and implement business plans, marketing strategies, and financial management systems to ensure long-term profitability.
• Built a strong identity through effective marketing strategies, including social media engagement, and local advertising.

Operational Leadership & Efficiency

• Hire, train, and lead a team of cleaning professionals, ensuring high-quality service and customer satisfaction.
• Supervise scheduling, logistics, and workforce coordination to optimize efficiency and productivity.
• Led employee performance evaluations and provided ongoing feedback, coaching, and mentorship to improve team productivity and morale.

Financial Management & Profitability

• Oversaw budgeting, financial planning, and expense management to ensure the business operated within budget while maintaining profitability.
• Handled all invoicing, payment processing, and account receivables for clients, ensuring timely payments and optimizing cash flow.
• Established competitive pricing strategies that balanced profitability with client satisfaction.

Comprehensive Executive Support & Time Management

• Serve as the trusted right-hand assistant to the executive, proactivity managing their complex schedule and ensuring they are prepared for meetings, events, and patient interactions.
• Prioritize and coordinate multiple appointments, balancing clinical and administrative needs while maintaining flexibility to adjust schedules on short notice.
• Prepare the executive for meetings by gathering necessary documents, briefing them on critical issues, and highlighting key points to be discussed.

Stakeholder & Patient Liaison

• Act as the primary point of contact for all internal and external communications, including between the executive, healthcare professionals, patients, and administrative teams.
• Develop and maintain strong relationships with patients, staff, and other healthcare professionals to facilitate smooth operations and provide excellent customer service.
• Respond to patient inquiries with professionalism, offering timely solutions or escalating issues when necessary.

Confidential Documentation & Compliance Management

• Assist in the creation and review of reports, presentations, and strategic documents for the executive, ensuring they are accurate and complete.
• Handle confidential patient information and sensitive data with the utmost professionalism and discretion.