Isis Fields
The Bronx,NY
Summary
Proven leader in security management, notably with Allied Universal Security Services, adept at policy enforcement and conflict resolution. Excels in training and mentoring, enhancing workplace safety and customer satisfaction. Achievements include significant reduction in security incidents through rigorous safety awareness and proactive problem-solving.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Gaurdian Security
12.2022 - 12.2024
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
Security
Allied Universal Security Services
12.2019 - 12.2022
- Investigated all security and safety violations.
- Assisted information systems security managers in reporting and mitigating information system security threats.
- Reported security and service incidents to management.
- Notified management of security, vandalism, and theft concerns.
Bouncer
Chatham Security
12.2016 - 12.2017
- Ejected unruly patrons from premises.
- Used metal detectors or performed pat-downs and bag searches.
- Called police to report criminal acts.
- Enforced dress codes and refused objectionable attire.
- Checked IDs and closely examined patrons' faces to verify age.
Education
High School Diploma -
Lehman High Schools
The Bronx, NY06.1999
Skills
- Attendance oversight
- Shift reporting
- Safety awareness
- Workplace safety
- Policy enforcement
- Training and mentoring
- Customer-oriented
- Safety
- Conflict resolution techniques
Timeline
Shift Supervisor
Gaurdian Security
12.2022 - 12.2024
Security
Allied Universal Security Services
12.2019 - 12.2022
Bouncer
Chatham Security
12.2016 - 12.2017
High School Diploma -
Lehman High Schools
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