Isis Fulton-Smith
Lakewood,CO
Summary
Dedicated professional with strong leadership and customer service skills. Experienced in managing front desk operations and enhancing guest experiences, ready to drive improvements in service delivery and team performance.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Lead
Indian Hot Springs Spa & Lodge
Idaho Springs, CO
12.2023 - Current
- Trained and mentored front desk staff on customer service standards and operational procedures.
- Streamlined check-in/check-out processes to enhance guest satisfaction and reduce wait times.
- Coordinated communication between departments to ensure seamless operations and guest experiences.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Maintained accurate records of reservations, cancellations, and special requests to ensure efficient service delivery.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
Inventory Management Specialist
Silver Stem Fine Cannabis
Littleton, CO
04.2020 - 03.2023
- Conducted regular audits to ensure accuracy and compliance with inventory protocols.
- Coordinated with vendors for timely replenishment of stock, ensuring uninterrupted operations.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Enhanced customer satisfaction by ensuring optimal stock levels of high-demand items, minimizing instances of unfulfilled orders or delayed shipments.
- Played a key role in successful product launches by coordinating closely with marketing and production teams to ensure adequate stock availability at all times.
- Completed physical inventory counts each day, checking specific areas/products each day of the week.
- Developed and implemented strategies for effective inventory control, improving overall efficiency.
Education
Associate of Science - Business Management
Red Rocks Community College
Denver, COSkills
- Exceptional communication
- Guest relations
- Initiative-taking
- Billing management
- Room blocking
- Staff scheduling
- Strong leadership
- Customer service
- Hospitality services
- Cash handling
- Guest services
- Hospitality service expertise
- Front office support
- Team oversight
- Room assignments
Timeline
Front Desk Lead
Indian Hot Springs Spa & Lodge
12.2023 - Current
Inventory Management Specialist
Silver Stem Fine Cannabis
04.2020 - 03.2023
Associate of Science - Business Management
Red Rocks Community College