Isis Garcia - Estrada
Euless,TX
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
TJ Maxx, TJX Companies
El Paso, Texas
08.2023 - 11.2024
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Used scanners to track parcel information, condition or receipt.
- Protected items by wrapping in cling film, padded moving blankets and tape.
Business Owner
Myself
El Paso , TX
01.2021 - 07.2023
- Conducted market research to identify new opportunities for growth.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Negotiated contracts with vendors for supplies and services.
- Determined pricing for products or services based on costs and competition.
Assistant Store Manager
Dennys Restaurant
El Paso , TX
04.2016 - 12.2020
- Maintained a safe working environment by enforcing safety regulations.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Server
Dennys Restaurant
El Paso , TX
04.2015 - 12.2020
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Served food and beverages to patrons and confirmed complete orders.
- Assisted in training new servers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
Burges Highschool
El Paso, TX07-2014
Skills
- Payment Processing
- Multitasking and organization
- Data entry
- Customer Service Expertise
- Multitasking
- Fluent in spanish
Languages
Spanish
Native/ Bilingual
Timeline
Warehouse Associate
TJ Maxx, TJX Companies
08.2023 - 11.2024
Business Owner
Myself
01.2021 - 07.2023
Assistant Store Manager
Dennys Restaurant
04.2016 - 12.2020
Server
Dennys Restaurant
04.2015 - 12.2020
High School Diploma -
Burges Highschool