Isis Hall
Shreveport,LA
Summary
Proven in enhancing customer satisfaction and streamlining checkout processes at Build A Bear and T J Maxx Store, I excel in cash management and delivering exceptional guest services. Demonstrated ability to maintain composure in high-pressure situations, I exceed service goals, ensuring a positive shopping experience. My expertise in customer service and product knowledge drives significant improvements in customer engagement and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Build A Bear Workshop Inc
07.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Retail Sales Associate Cashier
T J Maxx Store
10.2022 - 06.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Education
High School Diploma -
Caddo Parish Magnet High School
Shreveport, LA05-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Guest services
- Product knowledge
- Cash handling
- Cash register operation
- Cash management
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Languages
Spanish
Professional Working
American Sign Language
Professional Working
Timeline
Customer Service Cashier
Build A Bear Workshop Inc
07.2024 - Current
Retail Sales Associate Cashier
T J Maxx Store
10.2022 - 06.2024
High School Diploma -
Caddo Parish Magnet High School
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