Isis L Rivera
Deltona,FL
Summary
I am a dedicated customer service professional with a background in military, sales, and IT experience seeking an HR Contact Center position with AdventHealth. I am skilled in maintaining positive relationships with customers, managing high-volume inquiries, troubleshooting system issues, and delivering exceptional support. I am proficient in HR-related technologies as well as various communication tools. My goal is to enhance team performance by sharing knowledge and best practices in customer service operations with an optimistic attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Development Representative
ProfitSolv
Remote, Florida
08.2024 - 10.2024
- I engaged in the REVGEN Sales Development Program, applying SEO, sales techniques, and digital strategy.
- I supported client outreach and relationship building to generate new business opportunities.
- I utilized CRM tools to track customer interactions and streamline communication.
- I demonstrated strong communication skills by coordinating with multiple departments.
- Responded promptly to inquiries from potential clients, providing information and assistance.
- Prepared and delivered reports on sales activities and pipeline status to management.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Produced sales documents, finalized deals and filed records.
Retail Sales Representative
Wireless Vision (T-Mobile)
DeLand, Florida
03.2024 - 08.2024
- I provided exceptional customer service in a high-traffic retail environment.
- Maintained accurate records of sales transactions using a point-of-sale system.
- Resolved customer complaints professionally.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Cross-sold products and services to increase average transaction value.
- I assisted customers with product selection, account management, and troubleshooting.
- I collaborated with team members to surpass monthly sales goals.
Customer Service Representative
PNC
Remote, Florida
09.2022 - 12.2023
- I provided customer support for financial services, addressing inquiries, and resolving issues efficiently.y.
- I applied IT knowledge to assist with online banking and system troubleshooting.
- I built strong client relationships, ensuring high levels of customer satisfaction.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Security Officer
The Walt Disney Company
Kissimmee, Florida
01.2022 - 09.2022
- I ensured the safety and security of guests and staff in a high-profile entertainment environment.
- I monitored surveillance systems and performed regular patrols.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Prepared detailed reports regarding daily activities, unusual occurrences, and maintenance issues.
- Assisted in the development and implementation of security policies and procedures.
Security Professional
Universal Studios Florida
Orlando, Florida
09.2021 - 01.2022
- Provided private security services for resort productions and special events.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Ensured compliance with applicable laws, regulations, and organizational policies regarding data protection and privacy issues.
- Analyzed intelligence reports to identify potential threats to organizational security.
- Conducted regular security assessments to identify vulnerabilities and recommend corrective actions.
Retail Specialist (E4)
United States Navy
Mayport, Florida
08.2017 - 07.2021
- I managed retail operations on a naval vessel, overseeing inventory and customer service.
- I served as Treasurer for the Junior Petty Officer Association, managing finances and budgeting.
- I provided administrative support and coordinated with various departments.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies, and practices.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
Cashier
Panera Bread
Teterboro, New Jersey
09.2016 - 06.2017
- Maintained cleanliness and organization of the front-of-house area, and offered product advice..
- Maintained customer service standards by greeting customers, providing product information, and resolving issues.
- Processed payments including cash, checks, debit and credit cards, gift cards, and store credit.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software like Microsoft suite and other tools to streamline processes and optimize performance.
Education
Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL03.2025
Associate of Science - Information Technology
Full Sail University
Winter Park, FL03.2024
Skills
- Typing speed of 50 WPM
- HR Systems: PeopleSoft and CRM platforms; proficient in cloud platforms (AWS, Azure)
- Communications: phone, email, and internet-based customer support
- Security and compliance: HIPAA, PCI DSS, GDPR
- Tools: Microsoft Office Suite (Word, Excel, Outlook), Zoom, and Teams
Certification
- Certified ScrumMaster (CSM), 16 PDUs, KnowledgeHut, 09/01/22.
- Security D License, State of Florida
- Navy Good Conduct Medal
- National Defense Service Medal
Timeline
Sales Development Representative
ProfitSolv
08.2024 - 10.2024
Retail Sales Representative
Wireless Vision (T-Mobile)
03.2024 - 08.2024
Customer Service Representative
PNC
09.2022 - 12.2023
Security Officer
The Walt Disney Company
01.2022 - 09.2022
Security Professional
Universal Studios Florida
09.2021 - 01.2022
Retail Specialist (E4)
United States Navy
08.2017 - 07.2021
Cashier
Panera Bread
09.2016 - 06.2017
Bachelor of Science - Cybersecurity
Full Sail University
Associate of Science - Information Technology
Full Sail University
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