Isis Morais Da Costa
Boca Raton,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
Clir Enterprize
Boca Raton, FL
01.2021 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Cleaning Manager
Moly Cleaning Services
Miami, FL
02.2018 - 12.2020
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
Mechanical Engineer
Construtora Leao Soares
Rio De Janeiro, Brazil
09.2015 - 08.2017
- Developed detailed mechanical designs for various industrial applications, ensuring reliable performance under diverse conditions.
- Delivered expert technical support during project installation phases, resolving any issues swiftly to minimize delays and maintain client satisfaction levels.
- Assisted in the development of technical proposals for prospective clients, showcasing the organization''s capabilities and expertise through detailed presentations and documentation.
Mechanical Project Engineer
Estaleiro EISA PETRO UM
Rio De Janeiro, Brazil
05.2014 - 06.2015
- Developed detailed mechanical designs for various industrial applications, ensuring reliable performance under diverse conditions.
- Delivered expert technical support during project installation phases, resolving any issues swiftly to minimize delays and maintain client satisfaction levels.
- Spearheaded innovation initiatives within the organization by staying informed on emerging technologies within the mechanical engineering field.
- Reviewed technical drawings developed by CAD technicians and drafters.
Project Manager
Estaleiro STX
Rio De Janeiro, Brazil
07.2009 - 04.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Science - Mechanical Engineering
Faculdade Plinio Leite
Niteroi, RJ, Brazil11.2016
Bachelor of Science - Mathematics
Faculdade Gama E Souza
Olaria, RJ, Brazil11.2011
Skills
- Customer Satisfaction
- Team motivation
- Project Scheduling
- Deadline Management
- Client Relationship Building
- AutoCad 2D, Windows, Word, Excel, Power Point, PageMaker
Certification
AutoCad 2D- CETTEP (2001)
Informatica Profissionalizante- Angloschool (2004)
Gestao Empresarial- Angloschool (2004)
SolidWork- MechWorks (2007)
Timeline
Project Manager, Client Services
Clir Enterprize
01.2021 - Current
Cleaning Manager
Moly Cleaning Services
02.2018 - 12.2020
Mechanical Engineer
Construtora Leao Soares
09.2015 - 08.2017
Mechanical Project Engineer
Estaleiro EISA PETRO UM
05.2014 - 06.2015
Project Manager
Estaleiro STX
07.2009 - 04.2012
Bachelor of Science - Mechanical Engineering
Faculdade Plinio Leite
Bachelor of Science - Mathematics
Faculdade Gama E Souza