Isis Morais Da Costa
Boca Raton,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
Clir Enterprize
01.2021 - Current
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Cleaning Manager
Moly Cleaning Services
02.2018 - 12.2020
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Negotiated favorable contracts with external service providers, ensuring high-quality services at competitive rates.
Mechanical Engineer
Construtora Leao Soares
09.2015 - 08.2017
- Developed detailed mechanical designs for various industrial applications, ensuring reliable performance under diverse conditions.
- Delivered expert technical support during project installation phases, resolving any issues swiftly to minimize delays and maintain client satisfaction levels.
- Assisted in the development of technical proposals for prospective clients, showcasing the organization''s capabilities and expertise through detailed presentations and documentation.
Mechanical Project Engineer
Estaleiro EISA PETRO UM
05.2014 - 06.2015
- Developed detailed mechanical designs for various industrial applications, ensuring reliable performance under diverse conditions.
- Delivered expert technical support during project installation phases, resolving any issues swiftly to minimize delays and maintain client satisfaction levels.
- Spearheaded innovation initiatives within the organization by staying informed on emerging technologies within the mechanical engineering field.
- Reviewed technical drawings developed by CAD technicians and drafters.
Project Manager
Estaleiro STX
07.2009 - 04.2012
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Bachelor of Science - Mechanical Engineering
Faculdade Plinio Leite
Niteroi, RJ, Brazil11.2016
Bachelor of Science - Mathematics
Faculdade Gama E Souza
Olaria, RJ, Brazil11.2011
Skills
- Customer Satisfaction
- Team motivation
- Project Scheduling
- Deadline Management
- Client Relationship Building
- AutoCad 2D, Windows, Word, Excel, Power Point, PageMaker
Certification
AutoCad 2D- CETTEP (2001)
Informatica Profissionalizante- Angloschool (2004)
Gestao Empresarial- Angloschool (2004)
SolidWork- MechWorks (2007)
Timeline
Project Manager, Client Services
Clir Enterprize
01.2021 - Current
Cleaning Manager
Moly Cleaning Services
02.2018 - 12.2020
Mechanical Engineer
Construtora Leao Soares
09.2015 - 08.2017
Mechanical Project Engineer
Estaleiro EISA PETRO UM
05.2014 - 06.2015
Project Manager
Estaleiro STX
07.2009 - 04.2012
Bachelor of Science - Mechanical Engineering
Faculdade Plinio Leite
Bachelor of Science - Mathematics
Faculdade Gama E Souza
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