Isis Ramos
Miami,FL
Summary
Proven Pharmacy Technician with a track record of enhancing workflow efficiency and patient service quality at SMP Pharmacy Solutions. Skilled in medication dispensing and insurance verification, coupled with exceptional problem-solving abilities and team collaboration. Demonstrated commitment to confidentiality and HIPAA, improving pharmacy operations and customer satisfaction. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with 10 years of experience and success. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
SMP Pharmacy Solutions
02.2016 - 12.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
Pharmacy Technician
Elevance Health
01.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
Walmart
12.2015 - 01.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Set up and modified patient profiles to include current medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
Education
Pharmacy
Florida Education Institute
Miami05-2014
High School Diploma -
Raul Cepero Bonilla
Habana, Cuba07-1988
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Insurance Verification
- Prescription Filling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Elevance Health
01.2020 - Current
Pharmacy Technician
SMP Pharmacy Solutions
02.2016 - 12.2019
Pharmacy Technician
Walmart
12.2015 - 01.2016
Pharmacy
Florida Education Institute
High School Diploma -
Raul Cepero Bonilla
Similar Profiles
Laura E. Perez-ariasLaura E. Perez-arias
HR Generalist at SMP Pharmacy SolutionsHR Generalist at SMP Pharmacy Solutions
Latosha LanniganLatosha Lannigan
Care Coordinator Specialist at SMP Pharmacy SolutionsCare Coordinator Specialist at SMP Pharmacy Solutions
Benedek KovácsBenedek Kovács
Software Developer Intern at SMP Solutions Zrt.Software Developer Intern at SMP Solutions Zrt.
Katelyn CabreraKatelyn Cabrera
Receptionist Administrator at Concertina Music SchoolReceptionist Administrator at Concertina Music School
Rossy PerezRossy Perez
Business Development Specialist at Magaya CorporationBusiness Development Specialist at Magaya Corporation