ISIS REYES
Oakland,CA
Summary
Proven track record in enhancing patient care and privacy at Inview Imaging Medical, showcasing expertise in HIPAA regulations and bilingual communication. Excelled in multitasking and active listening, significantly improving patient satisfaction and operational efficiency. Demonstrated proficiency in clinical documentation and CPT coding, contributing to a streamlined healthcare delivery process.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Inview Imaging Medical
12.2018 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Medical Records Assistant
Silver Creek Medical Radiology
09.2023 - Current
- Reduced errors in medical coding by carefully verifying diagnostic codes against patients'' charts.
- Expedited release-of-information requests by efficiently processing paperwork and obtaining necessary authorizations from patients or their representatives.
- Filed records for timely retrieval.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
- Maintained an organized database of archived records, facilitating easy retrieval when needed.
Medical Receptionist
Fyzical Therapy And Balance Center
02.2018 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Patient Care Coordinator
Webster Orthopedics
02.2015 - 02.2018
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Aide
La Clinica De La Raza
01.2013 - 01.2015
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Promoted patient safety through adherence to infection control protocols and proper use of equipment.
- Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
- Streamlined office efficiency by organizing supplies, updating inventory levels, and managing stockroom orders as needed.
Education
Associate of Arts -
San Francisco City College
San Francisco, CAHigh School Diploma -
Jefferson High School
Daly City, CA05.2012
Skills
- HIPAA Regulations Knowledge
- Multitasking proficiency
- Time Management Capabilities
- Active listening abilities
- CPT Coding Familiarity
- Clinical Documentation Understanding
- Medical Terminology
- Bilingual-English/Spanish
Timeline
Medical Records Assistant
Silver Creek Medical Radiology
09.2023 - Current
Patient Care Coordinator
Inview Imaging Medical
12.2018 - Current
Medical Receptionist
Fyzical Therapy And Balance Center
02.2018 - 01.2020
Patient Care Coordinator
Webster Orthopedics
02.2015 - 02.2018
Medical Aide
La Clinica De La Raza
01.2013 - 01.2015
Associate of Arts -
San Francisco City College
High School Diploma -
Jefferson High School
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