Isis Singleton
Summary
Dynamic professional with a proven track record at Concentrix in enhancing customer satisfaction and streamlining operations. Skilled in customer service and computer proficiency, adept at problem resolution and improving efficiency. Successfully managed high call volumes, demonstrating exceptional multitasking and communication abilities. Achieved significant improvements in client satisfaction and operational productivity.
Overview
6
6
years of professional experience
Work History
Cook/Teacher's Assistant
Trinity Child Care Learning Center
05.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Call Center Representative
Concentrix
01.2022 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Medical Billing Administrator
Sitel
03.2020 - 10.2022
- Facilitated smooth office operations, collaborating closely with clinical staff members on scheduling adjustments due to insurance authorizations or referrals issues.
- Supported practice growth by assisting with the implementation of new billing software solutions that increased productivity levels.
- Strengthened financial performance by analyzing trends in payer reimbursements and identifying opportunities for revenue enhancement.
- Increased efficiency by regularly updating and maintaining provider credentialing information with insurance carriers.
- Negotiated favorable payment terms with insurance carriers, resulting in improved reimbursement rates for the practice.
- Collaborated with healthcare providers to obtain necessary documentation for accurate billing of services rendered.
Call Agent
InfoCision
09.2018 - 02.2020
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Education
Certificate - Culinary Arts
Denmark Technical College
Denmark, SC04.2012
High School Diploma -
Denmark Olar High School
Denmark, SC06.2009
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Call center experience
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Appointment Scheduling
- Technical Support
- Live chat support
Timeline
Cook/Teacher's Assistant
Trinity Child Care Learning Center
05.2023 - Current
Call Center Representative
Concentrix
01.2022 - 04.2023
Medical Billing Administrator
Sitel
03.2020 - 10.2022
Call Agent
InfoCision
09.2018 - 02.2020
Certificate - Culinary Arts
Denmark Technical College
High School Diploma -
Denmark Olar High School
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