ISIS SOTO
Sacramento,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Digital Personal Shopper
Walmart
Rancho Cordova, California
08.2025 - Current
- Shopped for customer orders efficiently, ensuring high-quality items for satisfaction.
- Substituted items based on customer preferences and current trends to enhance shopping experience.
- Guided customers in locating specific items throughout the store for a streamlined shopping journey.
- Assist customers in navigating Walmart's online shopping platform effectively.
Hostess
The Waffle Experience
Elk Grove, California
01.2023 - 10.2025
- Cleaned tables and floors to ensure a welcoming environment for guests.
- Maintained high standards of customer service during high-volume, fast-paced operations
- Facilitated customer take-out orders efficiently using old system and adapted to current new system
- Delivered high-quality customer service in fast-paced, high-volume environment
- Managed phone reservations and assisted with online orders, ensuring seamless customer experience.
- Follow procedures for safe food preparation, assembly, and presentation
- Progressed through multiple roles, including dishwasher, food preparation, busgirl, and hostess, demonstrating adaptability in various kitchen and service tasks.
Digital Personal Shopper
Walmart
Red Bluff, California
01.2021 - 01.2023
- Acquire items for customers' online orders.
- Dispensing orders to cars in a timely manner while taking care to not damage goods when fitting items into the car space provided by customers and drivers.
- Received and resolved customer inquiries through calls and voicemails using conflict resolution techniques.
- Communicating effectively with a team of 50.
Education
HIGH SCHOOL DIPLOMA -
Corning Union High School
Corning, CA 08.2017 - 06.2021
Skills
- Customer Engagement
- Order fulfillment
- Processing Payments
- Food Preparation
- Multi-Tasking
- Conflict resolution
- Excellent Communication
- Punctual and Reliable
- Customer feedback
Timeline
Digital Personal Shopper
Walmart
08.2025 - Current
Hostess
The Waffle Experience
01.2023 - 10.2025
Digital Personal Shopper
Walmart
01.2021 - 01.2023
HIGH SCHOOL DIPLOMA -
Corning Union High School
08.2017 - 06.2021