Isis Trochez
New York,NY
Summary
Highly motivated administrative professional with experience in a top-tier legal environment and a recently completed MBA. Strong background in practice support, operations coordination, and client service, with a proven ability to manage competing priorities and support team efficiency in fast-paced settings.
Known for attention to detail, a hands-on approach, and consistently delivering high-quality support to attorneys and teams. Offers emerging leadership experience through mentoring, onboarding, and cross-functional collaboration, with a focus on workflow management, staffing coordination, and process improvement.
Prepared to transition into a Practice Services leadership role, contributing to team development, operational efficiency, and exceptional service delivery.
Overview
11
11
years of professional experience
Work History
Practice Assistant
Kirkland & Ellis LLP
09.2023 - Current
- Provide day-to-day administrative support to attorneys, managing complex calendars, travel, and shifting priorities in a high-volume environment
- Prepare and format legal documents, correspondence, and presentations with a strong focus on accuracy and consistency
- Oversee new matter intake and conflict checks (KENI) and support time entry (Carpe Diem) and expense reporting (Chrome River)
- Coordinate internal and external meetings, including video conferencing and virtual sessions, ensuring seamless execution
- Collaborate with attorneys and cross-functional teams to manage workflow and improve efficiency
- Support onboarding and mentoring of new Practice Assistants; contribute to team training and special projects
- Provide coverage support for firm committees, ensuring continuity of administrative operations and meeting coordination
- Serve as share partner backup, maintaining workflow, communications, and scheduling needs during absences
Guest Services Representative
09.2021 - 08.2023
- Managed front-of-house operations, including conference room scheduling (EMS) and client-facing services
- Coordinated meetings, hospitality, and communication logistics to ensure a strong client experience
- Supported videoconferencing and AV needs while partnering cross-functionally to meet operational requirements
- Trained and onboarded new team members on service standards and workflows
Lead Flight Attendant
Republic Airways
04.2018 - 05.2021
- Led in-flight operations while ensuring compliance with safety and regulatory standards
- Delivered high-level customer service and managed complex or high-pressure situations
- Prepared detailed reports and supported operational communication across teams
Office Manager
Brophy Air Specialty Group LLC
01.2015 - 04.2017
- Managed daily office operations, including vendor contracts, budgeting, and scheduling
- Coordinated technician dispatch and inspection schedules
- Processed payroll and maintained personnel records
- Supported HR functions including hiring, onboarding, and employee development
Education
MBA - MBA
Brooklyn College, CUNY
Brooklyn, NY07-2026
Bachelor of Arts - Supervision and Management
Miami Dade College
Miami, FL06.2021
Skills
- Practice Support & Workflow Coordination
- Complex Calendar & Meeting Management
- Staffing Support & Team Collaboration
- Legal Document Preparation
- Client Service & Operations Management
- Training & Onboarding
- Systems: EMS KENI Intapp iManage Chrome River Carpe Diem
Languages
Spanish
Timeline
Practice Assistant
Kirkland & Ellis LLP
09.2023 - Current
Guest Services Representative
09.2021 - 08.2023
Lead Flight Attendant
Republic Airways
04.2018 - 05.2021
Office Manager
Brophy Air Specialty Group LLC
01.2015 - 04.2017
MBA - MBA
Brooklyn College, CUNY
Bachelor of Arts - Supervision and Management
Miami Dade College