Isla McPhail
Austin,TX
Summary
Relationship-driven education and EdTech professional with over 5 years of experience spanning special education and strategic account management. Skilled in partnering with educators and clinical stakeholders to support data-informed decision-making, deepen product adoption, and drive long-term customer success. Proven ability to manage and grow existing accounts through thoughtful planning, strong communication, and a consultative approach to renewals and expansion. Passionate about advancing equitable student outcomes and supporting mission-driven organizations through meaningful, lasting partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Executive
Imagine Learning
Austin, TX
11.2025 - Current
- Manage a portfolio of 100+ private K–12 schools across New England, specializing in partnerships with private special education programs and non-public school leaders
- Serve as the special education subject matter expert on the private school team, advising on solutions that support diverse learners and specialized instructional needs
- Drive renewals and expansion by identifying customer needs, aligning solutions to instructional and intervention goals, and delivering value-driven recommendations
- Partner with school leaders, special education directors, and educators to support product implementation, deepen adoption, and improve student outcomes
- Conduct regular check-ins and strategic account planning to ensure customer satisfaction, proactively address challenges, and uncover opportunities for growth within specialized programs
- Deliver tailored presentations and product demonstrations to diverse stakeholders, clearly communicating how solutions support data-informed instruction and individualized learning
- Collaborate cross-functionally with implementation, product, and support teams to enhance the customer experience and ensure alignment with the needs of special education populations
Special Education Teacher & Department Chair
Eanes ISD
Austin, TX
08.2022 - 07.2025
- Built strong, trust-based relationships with families, serving as a primary point of contact and advocate for students with diverse learning needs
- Served as Special Education Department Chair, leading team collaboration, supporting instructional planning, and guiding best practices to improve outcomes for students with diverse learning needs
- Analyzed assessment and progress monitoring data to inform instruction, guide targeted interventions, and support data-driven decision-making
- Developed and implemented individualized education plans (IEPs) in collaboration with multidisciplinary teams, including administrators, therapists, and specialists
- Partnered with teams to identify student strengths and areas of need, contributing to eligibility discussions and personalized program development
- Led professional development sessions for staff on inclusive practices, differentiated instruction, and effective use of educational technology
- Fostered inclusive, supportive environments that drove positive academic and social-emotional outcomes for students with a wide range of learning differences
Quality Assurance Intern, Global Learning & Development Focus
Pfizer
Remote
05.2020 - 01.2021
- Designed and launched an employee recognition SharePoint site to improve engagement and collaboration.
- Facilitated Herrmann Brain Dominance Instrument workshops to strengthen team communication and performance.
- Supported compliance and quality assurance process, ensuring alignment with industry standards.
- Gained exposure to large-scale corporate operations, project management, and stakeholder engagement.
Education
Bachelor of Arts - Education
University of Mississippi
Oxford, MS05-2022
Skills
- Client relationship building
- Inclusive Communication
- Account management
- Pipeline management
- Relationship building and management
- SharePoint, Google Suite, MS Office
- IEP Platforms (Frontline, SameGoal)
- Educational Technology Integration
- Program Implementation
- CRM software expertise
- Interdisciplinary Collaboration
Certification
- Texas Educator Certificate: Special Education - Grades EC-12
- Texas Educator Certificate: Health - Grades EC-12
Awards
Educational Impact Award, Eanes ISD - Honored for leadership in promoting inclusive practices, learner growth, and positive school culture.
Timeline
Account Executive
Imagine Learning
11.2025 - Current
Special Education Teacher & Department Chair
Eanes ISD
08.2022 - 07.2025
Quality Assurance Intern, Global Learning & Development Focus
Pfizer
05.2020 - 01.2021
Bachelor of Arts - Education
University of Mississippi