Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

ISLAMA D. Yusuff

Brampton,Canada

Summary

Strategic sales and marketing leader with many years' experience in cultivating key partnerships and facilitating staff, client and customer education to boost profits. Seeking to leverage strong interpersonal skills and background to take next career step with respected organization that rewards talent, vision and results. Proficient in developing innovative strategies to champion business solutions, increase audience engagement, and achieve profitability objectives. Proven leader in guiding teams to success and driving organizational goals.

Overview

7
7
years of professional experience

Work History

Sales Team Lead

Burberry Canada
Halton Hills, Canada
07.2022 - Current
  • Developed and implemented strategies to improve sales team performance.
  • Coached and mentored sales representatives on best practices, customer service, and product knowledge.
  • Monitored the progress of sales campaigns and adjusted plans as needed.
  • Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
  • Assisted customers with product selection based on their needs, budget, and preferences.
  • Oversaw fulfillment cycle from development through implementation to support digital revenues.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Managed cash register operations using POS system and processed sales and returns.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.

Store Associate

BJs Wholesale Club
Philadelphia, PA
01.2018 - 05.2022
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Processed returns and exchanges according to company policy.
  • Assisted with loading and unloading deliveries from vendors.
  • Answered incoming calls regarding product inquiries or orders.
  • Performed daily opening and closing procedures for store operation.
  • Demonstrated excellent customer service skills at all times.
  • Reconciled daily sales transactions against cash registers totals.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Adhered to safety regulations when handling hazardous materials.

Education

BSc. in Business Administration - Business Administration

University Of Ilorin
Ilorin
07-2017

Skills

  • CRM proficiency
  • Sales Pipeline Management
  • Stockroom Management
  • Upselling strategies
  • Relationship selling
  • Customer Retention

Additional Information

5 years+ of experience in customer service positions within the retail and financial sector., Fully proficient in providing superior customer service in a friendly & knowledgeable manner; able to deliver efficient service., Demonstrated ability to proactively listen and help clients to make informed product choices and identify sales opportunities., Highly efficient learner and skilful at conveying information and ideas concisely., Strong working knowledge of Word, Excel, PowerPoint and SharePoint., Team playing and relationship building skills: work towards a collective goal to contribute to a successful client experience., Proven success in contributing to a team-oriented environment., Strong communication (written and oral), problem solving, interpersonal, cognitive, time management, critical thinking and data analytical skills., Provide cost analysis, inventory control and billing., Demonstrate good judgement, respect, and confidentiality, non-discriminatory and anti-oppression practice.

Languages

English
Full Professional
Arabic
Native/ Bilingual
Hausa
Native/ Bilingual

Timeline

Sales Team Lead

Burberry Canada
07.2022 - Current

Store Associate

BJs Wholesale Club
01.2018 - 05.2022

BSc. in Business Administration - Business Administration

University Of Ilorin

Similar Profiles

CREATE PROFILE
ISLAMA D. Yusuff