Isleidis Gonzalez
8821 W Flagler St, Apt 103,FL
Summary
Dynamic Medical Receptionist with proven expertise at Pasteur Medical Center, enhancing patient flow and satisfaction through efficient appointment scheduling and insurance verification. Skilled in electronic medical records and fostering strong patient relationships, I excel in delivering compassionate service while ensuring compliance with HIPAA guidelines.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Pasteur Medical Center
Miami, FL
09.2018 - 12.2025
- Facilitated patient greetings and oversaw front desk operations to optimize patient flow.
- Managed appointment scheduling through electronic health record systems to enhance operational efficiency.
- Validated insurance information and collected co-pays to enhance billing efficiency.
- Facilitated information dissemination on services and procedures to enhance patient understanding and satisfaction.
- Facilitated administrative support for medical staff, enhancing overall clinic efficiency.
- Ensured confidentiality of patient records while adhering to HIPAA regulations.
- Facilitated seamless communication between patients and healthcare providers, ensuring continuity of care.
- Managed patient scheduling, check-in, check-out, and payment processing for billing accuracy.
- Facilitated patient completion of essential medical forms and documentation.
- Ensured compliance with HIPAA regulations to safeguard patient privacy.
- Oversaw high call volumes, efficiently directing inquiries to appropriate departments while upholding a courteous and professional demeanor.
- Delivered compassionate customer service, fostering a welcoming atmosphere for patients and families.
- Cultivated strong relationships with patients to enhance loyalty and trust in practice services.
- Fostered a positive work environment through effective collaboration with colleagues and active support of team initiatives.
- Maintained precise record-keeping by systematically updating patient information and confirming insurance coverages.
- Optimized appointment scheduling processes to enhance patient flow and minimize wait times.
- Managed specialist referrals for patients requiring additional care, ensuring seamless transfer of medical records.
- Facilitated office staff and operational efficiency through comprehensive administrative support.
- Executed billing procedures with precision to guarantee timely payments from patients and insurance providers.
- Established appointment reminder system utilizing phone calls and text messages to minimize no-show rates.
- Streamlined front office operations by implementing efficient filing systems and ensuring cleanliness in waiting areas.
- Minimized administrative errors through diligent verification of insurance information.
- Enhanced patient satisfaction by addressing inquiries with empathy and professionalism.
- Facilitated patient care by coordinating appointment schedules to address urgent health needs.
- Scheduled appointments using electronic health record systems, optimizing daily schedules.
- Greeted patients and managed front desk operations to ensure smooth patient flow.
- Verified insurance information and collected co-pays to streamline billing processes.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Education
Associate of Science - Health And Wellness
Yechanlaz Vocational Institute
Miami, FL08-2018
Associate of Science - Health And Wellness
CompuMed Vocational Careers
Miami, FL09-2012
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Insurance verification
- HIPAA guidelines
- Reminder calls
- Electronic medical records
- Referral verification
- Outpatient care
- Patient callbacks
- Insurance verifications
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Medical Receptionist
Pasteur Medical Center
09.2018 - 12.2025
Associate of Science - Health And Wellness
Yechanlaz Vocational Institute
Associate of Science - Health And Wellness
CompuMed Vocational Careers