ISMAEEL JARAD
Orland Park,IL
Summary
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in efficient operation, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Service Advisor
Bill Kay Nissan
Downers Grove, IL
08.2025 - Current
- Coordinate daily service schedules and prioritize jobs to maximize bay utilization and cycle time.
- Serve as the communication hub between customers, parts, and technicians—dispatching work orders and ETA updates.
- Educated customers on vehicle maintenance options, enhancing their understanding of services offered.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
Dispatcher/Service Advisor
World Hyundai Matteson
11.2019 - 07.2025
- Coordinated daily service schedules, ensuring efficient allocation of technician workload and timely completion of customer requests.
- Acted as primary dispatcher between clients and technicians, relaying work orders, timelines, and updates.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of customer vehicles.
Operations Manager
Rumi Middle Eastern Grill
09.2018 - 10.2019
- Directed daily operations, staff scheduling, and coordination of supply chain needs.
- Implemented efficiency strategies to reduce downtime and improve throughput.
- Developed and implemented marketing strategies to attract new customers and increase sales.
Package Handler
FedEx Ground
Bedford Park, IL
09.2017 - 01.2018
- Managed time-sensitive sorting, routing, and loading of packages to ensure on-time deliveries.
- Collaborated with team members to optimize workflow and meet strict logistical deadlines.
- Maintained a safe and organized work environment.
Education
Bachelor of Arts - Urban Studies
University of Illinois at Chicago
05-2022
Certificate - Automotive Technology
Universal Technical Institute
Lisle03-2019
Skills
- Customer Communication & Issue Resolution
- Dispatch & Scheduling
- Multi-Tasking in High-Volume Environments
- Microsoft Office Suite & Scheduling Systems
Timeline
Service Advisor
Bill Kay Nissan
08.2025 - Current
Dispatcher/Service Advisor
World Hyundai Matteson
11.2019 - 07.2025
Operations Manager
Rumi Middle Eastern Grill
09.2018 - 10.2019
Package Handler
FedEx Ground
09.2017 - 01.2018
Certificate - Automotive Technology
Universal Technical Institute
Bachelor of Arts - Urban Studies
University of Illinois at Chicago