ISMAEL ALVAREZ VIERA
Amazon
Zion,USA
3
Languages
5
years of professional experience
Dynamic and results-oriented professional with a proven track record at Walmart, where I enhanced customer service through store proper policy, other service strategies, and effective problem-solving. Skilled in cash handling and customer service, improved store operations and made strong relationships, which increased customer engagement and team performance. Dedicated Associate with a lot of experience connecting with customers, and promptly identifying needs and recommending products and services to accomplish customers' needs. Strong communicator focused on delivering very good customer care.
Work History
Amazon Associate
4 Months- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Associate
4 Years 8 Months- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled large amounts of money that needed to be counted into a bill dispenser machine every night exceeding over 20,000 USD for 5 days a week
- Trained new associates in customer service protocols, elevating overall team's performance.
- Have been trained in many other areas other than one department.
- Have been officially placed into two different departments at once.
- Currently work in two different departments with schedule change through weeks
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Collaborated with fellow associates to improve overall store operations and customer experiences.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Responded proactively and positively to rapid change.
Education
Associate of Applied Science - Criminal Justice
Skills
Customer service
Time management
Attention to detail
Leadership qualities
Customer interaction
Cash handling
Complex Problem-solving
Relationship building
Flexible schedule
Client engagement
New hire training
Customer assistance
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
French - Limited Working
Interests
I like working with my hands and fixing things.
Auto Repair/Restoration
Video Gaming
I enjoy helping others and giving back to the community.
Timeline
Amazon Associate
Amazon
04.2026 - CurrentRead More
Associate
Walmart
08.2021 - 04.2026Read More
College of Lake County
Associate of Applied Science from Criminal Justice
Read More