Summary
Overview
Work History
Education
Skills
Languages
My work ethic
Certification
References
Timeline
Generic

Ismael Cardona

Forsyth,GA

Summary

Adept Pharmacy Technician and Front End Team Member at Walmart, I excel in FDA compliance and delivering exceptional customer service. My proactive approach in workflow optimization and problem-solving significantly enhances operational efficiency. Skilled in technical troubleshooting and fostering team collaboration, I consistently exceed performance goals, ensuring customer satisfaction and loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
Forsyth, GA
04.2024 - Current
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Provided education materials about medications to patients upon request.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.

Front End Team Member

walmart
Forsyth, GA
02.2024 - Current
  • Assisted customers with self-checkout processes and troubleshooting any issues.
  • Stocked shelves with new inventory according to established guidelines.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Facilitated the signing up of customers for store loyalty and credit card programs.
  • Processed customer transactions and provided excellent customer service.
  • Organized backroom storage areas according to company standards.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Managed returns and exchanges in accordance with store policies.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Greeted customers warmly upon arrival and identified their needs.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Consistently met all performance goals set by management.

Education

High School Diploma -

MaryPersons
Forsyth, GA
03-2024

Skills

  • FDA compliance
  • Attendance oversight
  • Workflow optimization
  • Quality assurance and control
  • Resolving customer issues
  • Team collaboration
  • Problem-solving
  • Calm demeanor
  • Retail sales customer service
  • Technical troubleshooting
  • Customer service

Languages

Spanish
Native/ Bilingual

My work ethic

  • I always work my hardest and am willing to learn new skills to improve my work

Certification

Pharmacy technician certificate

References

References available upon request.

Timeline

Pharmacy Technician

Walmart
04.2024 - Current

Front End Team Member

walmart
02.2024 - Current

High School Diploma -

MaryPersons

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Ismael Cardona