Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ismael Carreno

Katy

Summary

Dynamic professional with extensive experience at Gelato&Co, with 2+ years excelling in customer service and team leadership. Proven track record in conflict resolution and staff training, enhancing operational efficiency and customer satisfaction. Skilled in food safety regulations, ensuring compliance while fostering a positive work environment. Committed to driving repeat business through exceptional relationship management.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Gelato&Co
04.2024 - Current
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Leader

Gelato&Co
10.2023 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Ice Cream Maker, Server, Barista, Cashier

Gelato&Co
05.2023 - Current
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Offered samples of new ice cream flavors to customers.
  • Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
  • Adhered to company safety policies and procedures for proper food safety and sanitation.
  • Maintained ingredients and supplies inventories, enabling timely stock replenishment.
  • Worked in production to improve efficiency.

Education

High School Diploma -

Unidad Educativa Ileana Espinel Cedeño
Av. Miguel H. Alcívar, Guayaquil 090512, Ecuador
03-2021

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Staff training and development
  • Problem-solving
  • Task delegation
  • Staff supervision
  • Food safety regulations
  • Team member support
  • Menu memorization
  • Relationship management

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Assistant Manager

Gelato&Co
04.2024 - Current

Shift Leader

Gelato&Co
10.2023 - Current

Ice Cream Maker, Server, Barista, Cashier

Gelato&Co
05.2023 - Current

High School Diploma -

Unidad Educativa Ileana Espinel Cedeño

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