Ismael DeJesus
Rhode Island Restoration
Warwick,RI
1
Certification
39
years of professional experience
Dynamic Operations Manager with a proven track record at Rhode Island Restoration, excelling in team leadership and problem-solving. Enhanced project efficiency through strategic scheduling and quality oversight, achieving timely restoration outcomes. Skilled in customer service and operations management, fostering strong vendor relationships and empowering staff for improved performance.
Work History
Operation Manager for Disaster Restoration
3 Years- Directed restoration crews through water, fire, and mold remediation workflows.
- Coordinated project schedules, subcontractors, and jobsite priorities to maintain steady production.
- Reviewed scopes of work and estimates to align labor, materials, and equipment needs.
- Enforced safety protocols and quality standards across active restoration sites.
- Communicated with customers, adjusters, and vendors to resolve project issues quickly.
- Monitored inventory, equipment readiness, and supply ordering for uninterrupted operations.
- Trained field staff on containment, demolition, drying, and cleanup procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Assistant Manager
10 Years 2 Months- Coordinated daily property operations, ensuring resident needs, maintenance requests, and administrative tasks were handled promptly.
- Supervised leasing activities, including applications, renewals, and move-in preparations, to maintain accurate records.
- Assisted residents with concerns, resolving issues professionally and supporting positive community relations.
- Monitored compliance with housing policies, lease terms, and safety procedures to reduce operational risk.
- Oversaw daily residential operations, ensuring consistent service delivery and resident satisfaction.
- Supported individuals with daily living activities, promoting independence and dignity
- Monitored client safety and responded promptly to changing behavioral or medical needs
- Supported daily living activities, promoting client independence and dignity.
- Monitored client well-being, documenting changes and reporting concerns promptly.
- Assisted with personal care, meal preparation, and household routines.
- Implemented behavior support plans, reinforcing positive choices and consistency.
- Coordinated appointments, transportation, and community participation activities.
- Trained new staff on client needs, safety practices, and care procedures.
- Maintained accurate records, incident reports, and shift documentation.
- Responded calmly to crises, following protocols to protect client safety.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Restoration Technician
22 Years 3 Months- Supervised restoration crews, coordinated daily assignments, and maintained safe, efficient project workflows.
- Inspected job sites, identified damage conditions, and confirmed scope alignment with restoration plans.
- Trained technicians on water extraction, drying equipment, and proper contamination control procedures.
- Monitored job progress, resolved field issues, and ensured consistent quality standards across tasks.
- Documented project updates, equipment usage, and work completion details for accurate reporting.
Education
High School Diploma
Skills
Problem-solving
Team leadership
Operations management
Customer service
Certification
Insurance technician, Trauma cleanup, water damage, mode remediation, Carpet Cleaning
Timeline
Operation Manager for Disaster Restoration
Rhode Island Restoration
07.2023 - 07.2026Read More
Assistant Manager
West Bay Residential
05.2013 - 07.2023Read More
Restoration Technician
Smoke Clean of New Eangland
03.1987 - 06.2009Read More
Adult Education
High School Diploma
Read More