Ismael Gomez Valerio
Burnsville,MN
Summary
Experienced troubleshooter with an expert approach to resolving computer hardware and software issues in customer-focused environments. Possessing comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures, skilled in identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
Work History
Workstation Deployment Technician
State Of Minnesota
03.2024 - Current
- Skilled in connecting and installing both software and hardware components.
- Proficient in setting up desktops and laptops for end users.
- Experienced in diagnosing and resolving software and hardware issues.
- Knowledgeable in imaging desktops and laptops for deployment purposes.
- Familiar with incident logging and work tracking systems for managing ticket queues and work orders.
- Proficient with Windows Client Operating Systems.
- Strong ability to communicate clearly and effectively, ensuring mutual understanding in verbal and written exchanges.
- Customer service skills include active listening, empathy, and effective problem-solving.
Security Patrol Officer
Mall of America
10.2017 - 08.2021
- Enforce MOA rules and polices, Proactive Patrolling to deter criminal activity, Guest Service, Respond appropriately to a wide variety of incidents on MOA property, Write detailed and accurate reports, Utilize professional radio traffic, Help train new overnight officers, Certified Krav Maga instructor, Certified Axon Taser instructor.
Cashier/Guest Service Assistant/Target Protection Specialist
Target
03.2015 - 10.2017
- Ring merchandise, Push carts into the store, Make returns, Front end manager, Resolve guest incidents and complaints, Work with photo printers and other related equipment, Mentor team members about being safe and secure, Mitigate internal/external theft incidents, Train new Target Protection Specialist team members, Acquire and save video evidence of incidents, Write detailed reports of theft or security incidents
Education
Bachelor of Science - Computer Information Technology
Metro State University
Saint Paul, MN06-2026
Associate of Applied Science - Computer Technology
Normandale Community College
Bloomington, MN05-2022
Skills
- Asset Management
- Data Migration
- System deployment
- Software Installation
- Problem Solving
- Good organizational skills
Timeline
Workstation Deployment Technician
State Of Minnesota
03.2024 - Current
Security Patrol Officer
Mall of America
10.2017 - 08.2021
Cashier/Guest Service Assistant/Target Protection Specialist
Target
03.2015 - 10.2017
Bachelor of Science - Computer Information Technology
Metro State University
Associate of Applied Science - Computer Technology
Normandale Community College
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