Ismael Herrera
Dallas
Summary
Resourceful Front of House Employee known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management. Excel at using communication, adaptability, and teamwork to enhance guest experience and streamline operations. Committed to maintaining welcoming and organized front-of-house environments.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Front of House Employee/Truck Manager
Chick-fil-A
Lewisville
08.2024 - Current
- Informed customers of daily specials, menu items, and restaurant policies.
- Processed payments on cash register and counted back bills and change to patrons.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Collaborated with management to implement promotional events and special offers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Maintained safe food handling practices to prevent germ spread.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Worked with managers to report and resolve customer issues or concerns.
- Enforced safety protocols within the restaurant environment at all times.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Replenished supplies and organized food preparation stations to maximize productivity.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Front of House Employee
Chic-Fil-A
Denton
01.2023 - 06.2024
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Prepared drinks upon request according to recipes and standards set by management.
- Resolved customer complaints in a professional and courteous manner.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Assisted with training new front of house employees on procedures and policies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Greeted customers and provided friendly customer service.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Resolved any customer complaints or issues promptly with professionalism.
Education
High School Diploma -
Lake Dallas High School
Corinth, TX05-2024
Skills
- Customer service
- Cash handling
- Inventory management
- Effective communication
- Team collaboration
- Problem solving
- Employee training
- Cash handling proficiency
- Health and safety
- Attention to detail
- Time management
- Punctuality and reliability
- Professional appearance
- New staff training
- Foreign language skills
- Team player attitude
- Basic math
- Multitasking and organization
- Strong work ethic
- Problem-solving
- Phone etiquette
- Clear communication
- Greeting guests
- Stock management
- Cleanliness
- Personal hygiene
Timeline
Front of House Employee/Truck Manager
Chick-fil-A
08.2024 - Current
Front of House Employee
Chic-Fil-A
01.2023 - 06.2024
High School Diploma -
Lake Dallas High School