Ismael Joseph
West Palm Beach,FL
Summary
Results-driven retail professional with experience as both a Sales Associate and Assistant Manager, recognized for delivering exceptional customer service, leading high-performing teams, and supporting daily store operations. Skilled in sales, merchandising, inventory
management, cash handling, employee training, and resolving customer concerns. Strong leadership, communication, and problem-solving abilities with a proven track record of maintaining efficient operations, driving sales, and creating a positive shopping experience. Dedicated, dependable, and committed to achieving organizational goals in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Assistant Tile Department Manager
Floor & Decor
Boynton Beach, FL
10.2020 - Current
- Assisted in overseeing daily store operations to ensure exceptional customer service and operational efficiency.
- Led, coached, and motivated team members to achieve sales goals and maintain high performance standards.
- Monitored sales performance and implemented strategies to drive revenue and improve customer satisfaction.
- Resolved customer concerns professionally, providing effective solutions to enhance the customer experience.
- Assisted with opening and closing procedures while maintaining a safe, secure, and organized store environment.
- Collaborated with store leadership to meet operational goals, improve productivity, and support loss prevention initiatives.
Sales Associate
TJ Maxx
West Palm Beach, FL
12.2017 - 10.2020
- Delivered excellent customer service by assisting shoppers with product selection and answering questions.
- Operated cash register accurately, processing cash, credit, and return transactions efficiently.
- Maintained organized and visually appealing sales floor through stocking, merchandising, and recovery.
- Assisted with receiving shipments, unpacking merchandise, and replenishing inventory on the sales floor.
- Ensured fitting rooms and store areas remained clean, organized, and welcoming for customers.
- Promoted store loyalty programs and informed customers about current promotions and discounts.
- Resolved customer concerns professionally while maintaining a positive shopping experience.
- Collaborated with team members to meet daily sales, customer service, and operational goals.
- Followed company policies regarding loss prevention, safety, and cash handling procedures.
- Assisted with opening and closing duties, including register balancing and store preparation.
Education
High School Diploma -
John I. Leonard Community High School
Greenacres City, FL05.2018
Skills
Customer service
Staff management
Team leadership
Team supervision
Problem-solving
Decision-making
Customer engagement
Order management
Timeline
Assistant Tile Department Manager
Floor & Decor
10.2020 - Current
Sales Associate
TJ Maxx
12.2017 - 10.2020
High School Diploma -
John I. Leonard Community High School