Summary
Overview
Work History
Education
Skills
Training
Certification
Languages
Timeline
Generic

Johnny Iturralde

Greenacres,Florida

Summary

Proactive Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Offering 10 years of hands-on experience in retail operations. Proficient in inventory management and merchandising.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tile Department Manager

Floor & Décor
06.2023 - Current
  • In charge of making sales budget, training, and developing associates, driving store standards and customer service
  • Operated as MOD and key carrier tasked with opening/closing the store, driving the P'S of retail, conducting comp shops, and ensuring proper staffing to meet business needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Customer Experience Manager

Home Depot
08.2022 - 06.2023
  • Oversee execution of store standards across the entire store, including customer service, department readiness, and operational process
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Tasked with managing customer flow, securing the perimeter, opening and closing the building, counting the vault, deal filing incident reports, scheduling and attendance reports, and conducting safety walks.
  • Promoted culture focused on encouraging staff to develop skills and abilities.

Service Desk/ Deliveries Supervisor

Home Depot
02.2022 - 08.2022
  • Increasing efficiencies of completing special orders and install tasks, including making outgoing calls to vendor and installers to follow up on customer orders
  • Ensure deliveries are being pulled to standards and ready for the next day
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Front End Supervisor

Home Depot
08.2021 - 02.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively, and drove excellent customer service by leading by example.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responsible for opening and closing registers and managing 30 associates on a daily basis,

Hardware Department Supervisor

Home Depot
09.2018 - 08.2021
  • Lead, train, coach and develop associates in the department to ensure customers receive excellent service and can easily find the merchandise they need
  • Increased department sales by providing exceptional customer service and product knowledge.
  • Provided valuable input into operational and merchandising decisions to the Store Management Team and Operations Team
  • Managed store layout to enhance the shopping experience, increasing customer satisfaction levels.

Flooring Department Supervisor

Home Depot
08.2017 - 09.2018
  • Trained new employees on overall company and department-specific policies and procedures to ensure customers receive excellent service and can easily find the merchandise they need
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Garden Department Supervisor

Home Depot
09.2014 - 08.2017
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Assocaite degree in business -

Palm Beach State
West Palm Beach, FL
05.2014

Skills

  • Customer Service
  • Relationship Building and Management
  • Time Management
  • Conflict Resolution
  • Organizational Skills
  • Employee Scheduling
  • Complex Problem Solving
  • Decision Making
  • Staff Hiring and Retention
  • Employee Performance Evaluation
  • Multi-tasking
  • Team Leadership

Training

Forklift Reach Truck Electric Ladder Order Pick

Certification

  • Certified Forklift driver
  • Certified Reach Truck driver
  • Certified Electric Ladder operator
  • Certified Order Picker operator

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tile Department Manager

Floor & Décor
06.2023 - Current

Customer Experience Manager

Home Depot
08.2022 - 06.2023

Service Desk/ Deliveries Supervisor

Home Depot
02.2022 - 08.2022

Front End Supervisor

Home Depot
08.2021 - 02.2022

Hardware Department Supervisor

Home Depot
09.2018 - 08.2021

Flooring Department Supervisor

Home Depot
08.2017 - 09.2018

Garden Department Supervisor

Home Depot
09.2014 - 08.2017

Assocaite degree in business -

Palm Beach State

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Johnny Iturralde