Ismael Maldonado
Marina,CA
Summary
Motivated person with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable person successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Carmel Valley Ranch Resort
04.2017 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Poppy Hills Golf Course
01.2014 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
General Manager
Swift Car Wash
07.2023 - 02.2024
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Proven ability to develop and implement creative solutions to complex problems.
Property Manager
Silver Trail Prim Family
07.2020 - 07.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Kept properties in compliance with local, state, and federal regulations.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Server
Rio Grill
01.2011 - 09.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Greenkeeper
Rancho San Carlos
01.2011 - 09.2011
- Championed sustainability initiatives like recycling programs or native plant installations throughout the property to minimize ecological impact while improving aesthetics.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Optimized course playability with timely bunker raking and sand replacement procedures.
- Inspected gardens for pests, weeds and diseases.
- Ensured exceptional playing surfaces by expertly mowing and rolling greens, tees, fairways, and roughs.
Education
High School Diploma -
Seaside High School
Seaside, CA06.2001
Skills
- Professional Appearance
- Sales Techniques
- Food and Beverage Upselling
- Reliable and Responsible
- Food safety understanding
- Safe Food Handling
- Exceptional customer service
- Food and beverage pairings
Accomplishments
- Won employee of the year 2014, 2017, 2023
- Nominated at multiple times for my hard work by fellow employees and customers.
Certification
Food Handlers Card Current
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Swift Car Wash
07.2023 - 02.2024
Property Manager
Silver Trail Prim Family
07.2020 - 07.2023
Server/Bartender
Carmel Valley Ranch Resort
04.2017 - Current
Server
Poppy Hills Golf Course
01.2014 - Current
Server
Rio Grill
01.2011 - 09.2019
Greenkeeper
Rancho San Carlos
01.2011 - 09.2011
High School Diploma -
Seaside High School
Food Handlers Card Current
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