Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ismael Martinez JR

USAF Spouse Las Vegas,NV

Summary


Professionally driven with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. I'm the man for the position!

Overview

13
13
years of professional experience
1
1
Certification

Work History

Supervisor

Pinkerton Security
10.2024 - 05.2025
  • Recorded incident reports with detailed accounts of occurrences.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.

Security Officer Supervisor

Delta Security Services
10.2022 - 10.2024
  • Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.

Executive Protection Agent

Unlimited Security Specialists Inc
09.2021 - 10.2024
  • Enhanced client safety by conducting thorough risk assessments and implementing tailored security measures.
  • Reduced potential threats by performing comprehensive advance work for clients'' travel plans and event attendance.
  • Maintained a secure environment by conducting regular site surveys, identifying vulnerabilities, and recommending improvements.
  • Managed crisis situations effectively through well-researched contingency plans and swift decision-making abilities.
  • Provided excellent customer service by promptly addressing client concerns and ensuring their comfort during the execution of protection services.

Front End Supervisor

Lowes Home Improvement
01.2019 - 09.2021
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Senior Patrol Officer

South Patrol Security
04.2015 - 12.2018
  • Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.

Shift Manager

McDonald's
08.2012 - 04.2015
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled over 30 customer issues effectively daily demonstrating strong problem-solving skills while upholding company values and standards.

Education

High School Diploma -

California Technical University High School
Los Angeles, CA
06.2009

Skills

  • Flexible & Adaptable
  • Self-motivated professional
  • Suspect Pursuance and Arrest
  • Verbal and Written Communication
  • Public Safety
  • Critical Thinking
  • Protecting People and Property
  • Local, State and Federal Regulations
  • Troubleshooting
  • Trustworthy
  • Attentive and Observant
  • Motor Vehicle Escort
  • De-escalation Techniques
  • Active firearms training student
  • Able to handle any weapon safely
  • Attention to Detail
  • Translation Accuracy
  • Energy and Physical Stamina
  • Friendly and Helpful
  • Goal-Driven
  • Client Confidentiality
  • Training and mentoring
  • Customer Service
  • Recruiting and interviewing
  • Customer Relationship Management (CRM)
  • Opening and closing procedures
  • Accurate money handling
  • Administrative Skills

Certification

  • Pistol Training
  • Rifle Training
  • Active Shooter Response
  • Boxing Training
  • Vehicle Driver Escort Training
  • Licensed Guard Card (NV)
  • Licensed BSIS Guard/Exposed Firearms (CA)
  • Licensed CCW (CA)
  • Licensed CCW (AZ)
  • Licensed CCW (NV) Processing
  • Licensed Chemical Agent (CA)
  • Licensed Baton (CA)
  • Licensed BLS CPR/AED First Aid Adult,Child,Infant
  • Certified Range Safety Officer (Exp)
  • Driver License
  • Management Development
  • Alcohol Awareness (NV)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Supervisor

Pinkerton Security
10.2024 - 05.2025

Security Officer Supervisor

Delta Security Services
10.2022 - 10.2024

Executive Protection Agent

Unlimited Security Specialists Inc
09.2021 - 10.2024

Front End Supervisor

Lowes Home Improvement
01.2019 - 09.2021

Senior Patrol Officer

South Patrol Security
04.2015 - 12.2018

Shift Manager

McDonald's
08.2012 - 04.2015

High School Diploma -

California Technical University High School

Similar Profiles

CREATE PROFILE