Ismael Silva Diaz
Fresno,CA
Summary
Dynamic customer service professional with proven success at Raspados México Lindo, excelling in cash handling and customer satisfaction. Recognized for resolving complaints swiftly, enhancing loyalty, and maintaining a clean, efficient workspace. Committed to reliability and cultural awareness, ensuring positive experiences in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Raspados México Lindo
Stockton, CA
03.2015 - 11.2017
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and ensured satisfactory service experiences.
- Maintained cleanliness and organization of the cashier area to enhance efficiency.
- Executed cash, credit, and debit transactions while upholding strict financial compliance standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with team members to improve workflow during peak hours and events.
Education
Aspen Ridge Charter School
Fresno, CA06.2027
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Cash management
- Customer focus
- Phone etiquette
- Basic math
- Cultural awareness
- Stress management
- Positive and professional
- Coin and currency counting
- Service minded
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Raspados México Lindo
03.2015 - 11.2017
Aspen Ridge Charter School