Ismail Ali

Key operations leader supporting the general manager to ensure smooth daily operations, high product quality, and excellent customer service in a fast paced environment.

• Provided training and support to new team members on service standards.
• Handled customer inquiries and resolved issues to enhance satisfaction.
• Maintained cleanliness and organization of dining area and kitchen spaces.
• Supported management in implementing promotional initiatives for special events.
• Ensured compliance with safety regulations and company policies.
• Ensuring all hot biscuits, grits, and southern staples are made according to company recipes and standards.

Responsible for the overall operation, profitability, and staffing of the Deli Department, which includes salad bar, hot bar, and in some cases, catering services.

• Manage daily operations of deli counter, prepared foods, and catering.

•Develop, maintain, and produce healthy, natural, and often vegetarian/vegan, allergy free or gluten free prepared foods.

• Order products from vendors, manage inventory levels, reduce waste/shrink, and maintain proper stock rotation.

• Manage department budget, labor cost, and target sales to ensure profitability.

• Recruit, train, schedule, and supervise deli staff while fostering a team environment

• Ensure strict adherence to health department, safety, and sanitation regulations.

• Provide high quality customer service, management of catering orders, and customer inquiries.