ISMAIL UNSAL
Wayne,NJ
Summary
Dynamic operations manager with a proven track record at ECOSEV LLC, enhancing team productivity and reducing costs through innovative process improvements. Skilled in customer service and problem-solving, I excel in fast-paced environments, fostering collaboration and ensuring high-quality standards. Committed to delivering exceptional results and driving customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
FedEx
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Processed shipments and tracked packages using FedEx shipping systems to ensure timely delivery.
SELF EMPLOYEED
ECOSEV LLC
01.2020 - 01.2025
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity through training programs and performance feedback sessions.
- Developed and executed process improvements, reducing operational costs significantly.
- Oversaw daily workflows, ensuring adherence to safety and quality standards.
- Analyzed data trends to drive strategic decision-making and resource allocation.
- Led initiatives to increase customer satisfaction through improved service delivery.
Operations Manager
TABCOTECH INC
01.2012 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
MBA - International Business Management
GOLDEY BEACOM COLLEGE
Wilmington, DE06.2014
BBA - Business Administration And Management
ANADOLU UNIVERSITESI
ESKİŞEHİR/TURKIYE06.2004
High School Diploma -
BURSA ANATOLIAN BOYS HIGH SCHOOL
BURSA, TURKIYE06.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
Turkish
Native or Bilingual
Timeline
SELF EMPLOYEED
ECOSEV LLC
01.2020 - 01.2025
Operations Manager
TABCOTECH INC
01.2012 - 12.2018
Customer Service Representative
FedEx
MBA - International Business Management
GOLDEY BEACOM COLLEGE
BBA - Business Administration And Management
ANADOLU UNIVERSITESI
High School Diploma -
BURSA ANATOLIAN BOYS HIGH SCHOOL