Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ISMAIL UNSAL

Wayne,NJ

Summary

Dynamic operations manager with a proven track record at ECOSEV LLC, enhancing team productivity and reducing costs through innovative process improvements. Skilled in customer service and problem-solving, I excel in fast-paced environments, fostering collaboration and ensuring high-quality standards. Committed to delivering exceptional results and driving customer satisfaction.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

FedEx
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Processed shipments and tracked packages using FedEx shipping systems to ensure timely delivery.

SELF EMPLOYEED

ECOSEV LLC
01.2020 - 01.2025
  • Streamlined operations by implementing efficient inventory management systems.
  • Enhanced team productivity through training programs and performance feedback sessions.
  • Developed and executed process improvements, reducing operational costs significantly.
  • Oversaw daily workflows, ensuring adherence to safety and quality standards.
  • Analyzed data trends to drive strategic decision-making and resource allocation.
  • Led initiatives to increase customer satisfaction through improved service delivery.

Operations Manager

TABCOTECH INC
01.2012 - 12.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

MBA - International Business Management

GOLDEY BEACOM COLLEGE
Wilmington, DE
06.2014

BBA - Business Administration And Management

ANADOLU UNIVERSITESI
ESKİŞEHİR/TURKIYE
06.2004

High School Diploma -

BURSA ANATOLIAN BOYS HIGH SCHOOL
BURSA, TURKIYE
06.1999

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Languages

Turkish
Native or Bilingual

Timeline

SELF EMPLOYEED

ECOSEV LLC
01.2020 - 01.2025

Operations Manager

TABCOTECH INC
01.2012 - 12.2018

Customer Service Representative

FedEx

MBA - International Business Management

GOLDEY BEACOM COLLEGE

BBA - Business Administration And Management

ANADOLU UNIVERSITESI

High School Diploma -

BURSA ANATOLIAN BOYS HIGH SCHOOL
ISMAIL UNSAL