Ismenia Rivera
Houston,TX
Summary
High-energy Office Administrator with proven leadership, critical thinking, and project management abilities gained during 7-year administrative career. Experienced in managing clerical requirements of both for-profit and nonprofit offices and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
15
15
years of professional experience
Work History
Office Administrator
Living Word Lutheran Church, Katy, TX
2019.09 - 2023.03
- Interacted with congregation members and vendors by phone, email, or in-person to provide information.
- Edited documents to improve accuracy of language, flow, and readability.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Organized, facilitated and participated in community service efforts.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Accounts Associate
Allstate Insurance- Steve Boessling Agency
2017.11 - 2019.09
- Assisted management with annual expense plans to strategically track income or revenue.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Enforced documentation requirements to meet industry policies and regulations.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Assistant to the Pastor
Living Word Lutheran Church
2015.10 - 2017.11
- Continually sought methods for improving daily operations, communications with congregation, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent congregational relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Allstate Insurance Co
2008.01 - 2010.01
- Developed strategies to streamline and improve office procedures.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor Of Applied Science - Cultural Anthropology
University of Houston - Clear Lake
Houston, TX05.2021
Associate Of Applied Arts - Anthropology
Lone Star College System
Cypress, TX05.2020
High School -
Parkview Baptist
Houston, TX12.2007
Skills
- Managing Office Supply Inventory
- Developing Office Systems by Creating and Enforce Policies
- Calendar and Time Management through Meeting Coordination and Support
- Volunteer and Event Planning
- Effective Written and Verbal Communication
- Recordkeeping and File Management
- Microsoft Office 365
- Office Workflow Support
- Office Production Evaluation
- Supervision Abilities
- Correspondence and Office Documents
- Office Equipment Proficiency
- Leadership and Change Management
- Staff Training
- Database Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Office Administrator
Living Word Lutheran Church, Katy, TX
2019.09 - 2023.03
Accounts Associate
Allstate Insurance- Steve Boessling Agency
2017.11 - 2019.09
Assistant to the Pastor
Living Word Lutheran Church
2015.10 - 2017.11
Administrative Assistant
Allstate Insurance Co
2008.01 - 2010.01
Bachelor Of Applied Science - Cultural Anthropology
University of Houston - Clear Lake
Associate Of Applied Arts - Anthropology
Lone Star College System
High School -
Parkview Baptist
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