Israel Bocanegra
Humble,TX
Summary
With a proven track record at Shell Federal Credit Union, I specialize in branch operations management and team leadership, consistently driving performance and profitability. My strengths in financial analysis and strategic planning, paired with exceptional communication and interpersonal skills, have led to innovative solutions and measurable success. I thrive in challenging environments where leadership, vision, and adaptability are key.
Overview
14
14
years of professional experience
Work History
Branch Manager II
Shell Federal Credit Union
Deer Park, Texas
10.2017 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Created reports summarizing operational performance metrics for senior management review.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Branch Lead
Shell Federal Credit Union
Deer Park, Texas
05.2015 - 10.2017
Financial Service Representative
Shell Federal Credit Union
Deer Park, TX
03.2014 - 05.2015
Vault Teller
Shell Federal Credit Union
Deer Park, TX
05.2012 - 03.2014
Assistant Manager
46th St Pizzeria
San Antonio, Texas
11.2010 - 04.2012
Education
Some College (No Degree) - Business Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Branch Operations Management
- Excels in team leadership and staff development
- Excellent communication skills
- Financial analysis and planning
- Compliance and Risk Management
- Conflict Resolution
Timeline
Branch Manager II
Shell Federal Credit Union
10.2017 - Current
Branch Lead
Shell Federal Credit Union
05.2015 - 10.2017
Financial Service Representative
Shell Federal Credit Union
03.2014 - 05.2015
Vault Teller
Shell Federal Credit Union
05.2012 - 03.2014
Assistant Manager
46th St Pizzeria
11.2010 - 04.2012
Some College (No Degree) - Business Management
The University of Texas At San Antonio