Israel Bolduc
Gibsonia,PA
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Area Manager II
Amazon Inc.
05.2022 - Current
- Led the Inbound team (both Stow and Receive) to delight Amazon's customers and exceed goals consistently, fostering a positive work environment.
- Delivered on our "Safety First" promise with over 18 months of injury free shifts and best in class Safety Leadership Index and Safety Behavior Index scores.
- Created an White Paper project to reorganize the NPC area of PIT2 which was injury prone. The results were a vastly safer area with much better flow and improved productivity.
- Mentored associates in my department and others to prepare them for Process Assistant interviews and roles. To date I have successfully prepared eight who have accepted positions.
- Owner of the Community Engagement Pillar for PIT2 as an Amazon Gives Ambassador.
- Presented to the Director of NACF NS Operations on PIT2's community engagement program.
- Led our site to a 115%+ YOY improvement in volunteer hours and better than a 100% YOY improvement in monetary and in-kind donations.
- Managed and distributed the Amazon Gives Grant Budget for our site and procured an additional $15K in bonus grants for our community partners.
- Organized and executed over 20 community engagement events in 2023 & 2024.
- "Above the Bar" shift execution in both Inbound Receive and Stow. Shifts have fallen within the #1 or #2 spots for THP results for 2 years straight.
- March 2024 PIT2 Operation Manager of the Month
- Months of Operations Manager experience, responsible for shift planning, execution, reporting and CAMP bridges.
Operations Process Assistant
Amazon Inc.
12.2020 - 05.2022
- Responsible for safety, quality and productivity of the BHD Stow and Receive teams.
- Engage with the associates on the Stow team through coaching and mentoring to ensure safe standard work and to increase quality, process efficiency, retention and team engagement.
- Ensured compliance with safety policy by conducting thorough audits and addressing potential hazards promptly.
- Developed an ECM approved training program for pallet verification that improved safety and efficiency.
Owner Operator
Veruca's Wardrobe
01.2010 - 11.2020
- -Responsible for every aspect of business operations for a sole proprietorship online clothing retailer
- -Controlled inventory purchasing, listing creation, inventory management, customer service, order management, shipping, bookkeeping, tax reconciliation, tax filing among other duties
- -Maintained an average customer satisfaction rating of 99.9% over the life of the business
- - Over 50,000 orders filled and over 2 million dollars in sales to date
Education
B.S. - Political Science, Philosophy
University Of Hawaii At Manoa
Honolulu, HI05.2003
Skills
- Continuous Improvement
- Mentoring/Coaching
- Operations Management
- Performance Management
- Labor Planning
- Public Speaking
- Event Organizing
- Collaborative Project Organization
- Transformative Volunteer Organizing
Certification
- ARC CPR Certified
Timeline
Area Manager II
Amazon Inc.
05.2022 - Current
Operations Process Assistant
Amazon Inc.
12.2020 - 05.2022
Owner Operator
Veruca's Wardrobe
01.2010 - 11.2020
- ARC CPR Certified
B.S. - Political Science, Philosophy
University Of Hawaii At Manoa
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