KEITH JOHNSON
Las Vegas,NV
Summary
Strategic Area Manager and Operations Leader with expertise in high-volume logistics, retail, and customer service. Drives operational efficiency, enhances productivity, and implements effective labor planning and safety initiatives. Strong in team development, process optimization, and performance management, consistently delivering results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Area Manager II
Amazon
05.2019 - Current
- Lead daily operations in a high-volume fulfillment environment, ensuring productivity, quality, and safety goals are consistently achieved.
- Drove continuous improvement initiatives that increased productivity, quality, and customer satisfaction.
- Monitored performance metrics and implemented corrective actions to enhance operational efficiency and team performance.
- Analyze operational forecasts and staffing requirements to align labor resources with business demands.
- Partner with site leadership to support compliance, safety programs, and operational excellence initiatives.
- Coached, developed, and mentored associates and emerging leaders to boost engagement and performance.
Box Office Supervisor
Caesars Entertainment
06.2017 - 05.2019
- Supervised daily box office operations, ensuring seamless customer service delivery.
- Trained and supported team members on operational procedures and customer engagement, fostering a collaborative work environment.
- Resolved customer concerns and implemented effective solutions, boosting guest satisfaction.
- Processed transactions, refunds, and payments accurately and efficiently.
Supervisor
CVS
02.2015 - 06.2017
- Supported sales objectives through effective leadership and operational execution.
- Managed daily store operations, ensuring compliance through audits and effective inventory control.
- Developed associates by providing coaching, performance feedback, and guidance on policies.
- Assisted with labor planning and workforce scheduling to optimize staffing in response to customer demand.
Education
Pharmacy Technician Program -
Milan Institute For Technology
Las Vegas, NV11-2015
Skills
- Operations Management
- Process Improvement
- Performance Management
- Area Leadership
- Labor Planning
- Inventory Control
- Safety and Compliance
- Quality Assurance
- Continuous Improvement
- Team Development
- Workforce Engagement
- Customer Service
- Conflict Resolution
Timeline
Area Manager II
Amazon
05.2019 - Current
Box Office Supervisor
Caesars Entertainment
06.2017 - 05.2019
Supervisor
CVS
02.2015 - 06.2017
Pharmacy Technician Program -
Milan Institute For Technology