Rachel Cepeda
Summit,NJ
Summary
Dedicated Clinical Supervisor with extensive experience in enhancing nurse and staff competencies, ensuring optimal patient care delivery within a dynamic healthcare environment. Proven track record in effective staff scheduling and performance management, resulting in improved operational efficiency and team collaboration. Committed to fostering a culture of continuous improvement and professional development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Overlook Medical Center
Summit, NJ
09.2023 - Current
- Supervises clinical staff, including medical assistants and technicians, to maintain high-quality patient care.
- Provides direct supervision, mentoring, and feedback on staff performance, focusing on clinical techniques, patient care, and overall service delivery.
- Conducts regular performance evaluations, identifying areas for improvement, and fostering professional growth through targeted training and development programs.
- Collaborates with multidisciplinary healthcare teams to ensure coordinated, patient-centered care while addressing complex patient needs.
- Oversees caseload management, ensuring cases are appropriately assigned, and that patient progress is regularly reviewed, maintaining optimal care standards.
- Ensures strict adherence to compliance standards, including ethical guidelines, HIPAA regulations, and clinic policies, through consistent monitoring and audits.
- Resolves challenging clinical cases by providing expert consultation and supporting team members in problem-solving and decision-making.
- Reviews and maintain clinical documentation, ensuring accuracy, completeness, and compliance with healthcare regulations.
- Implements quality improvement initiatives, successfully enhancing workflow efficiency and patient care delivery.
- Manages staff timesheets, ensuring accurate reporting of worked hours, overtime, and time-off requests, while ensuring compliance with scheduling policies.
- Coordinates and create staff schedules, ensuring adequate coverage for patient care needs, and aligning staffing levels with clinic demands.
- Act as a liaison between clinic administration and clinical staff, addressing concerns, and promoting effective communication within the team.
- Drive patient satisfaction by ensuring excellent clinical outcomes and facilitating timely, compassionate care.
Lead CMA
Overlook Hospital
10.2020 - Current
- Led a team of Certified Medical Assistants (CMAs) in the Neurology department, coordinating their schedules and ensuring efficient patient care
- Conducted thorough patient assessments, including obtaining vital signs (blood pressure, pulse, respiratory rate, and temperature), weight, and height measurements
- Expertly managed prior authorizations for various medical procedures and treatments, ensuring seamless insurance coverage for patients
- Handled a high volume of patient calls, addressing inquiries, providing test results, and offering necessary follow-up instructions
- Proficiently downloaded and analyzed glucose testing data from devices such as Dexcom, Libre, and Medtronics to assist in diabetes management
- Managed disability and worker's compensation cases, liaising with insurance companies and attorneys to ensure proper documentation and coverage
- Performed electrocardiograms (EKGs) to monitor heart activity and aid in diagnosis and treatment planning
- Conducted phlebotomy, skillfully drawing blood for various diagnostic tests and ensuring patients' comfort and safety
- Effectively managed voicemails and patient messages to ensure prompt responses and proper coordination of care
Orthopedics (Dr. Mirsky)
Summit Medical Group
11.2016 - 12.2020
- Managed a high volume of patients in the orthopedic setting, providing compassionate care and accurate assessments
- Recorded vital signs, height, and weight measurements to assist in accurate diagnosis and treatment planning
- Prepared sterile areas for knee, hip, shoulder, and wrist injections, ensuring aseptic techniques and patient safety
- Administered various joint injections, including Euflexxa, Hyalgan, Synvisc, and Orthovisc, with attention to precision and patient comfort
- Removed sutures and staples, promoting wound healing and patient recovery
- Assisted with insurance coverage inquiries for medications and procedures, ensuring patients' access to necessary treatments
- Prepared Lidocaine injections and assisted in various medical procedures, such as fluoroscopy-guided injections
- Handled prior authorizations for diagnostic tests and therapies, streamlining patients' access to necessary services
- Provided timely phone call follow-ups to patients, delivering test results and answering their questions
Endocrinology/Weight Management
Summit Medical Group
12.2017 - 10.2020
- Demonstrated exceptional multitasking skills in handling a high volume of patients efficiently and with attention to detail
- Conducted comprehensive patient assessments, recording vital signs, weight, and height to assist in accurate diagnosis and treatment planning
- Proficiently managed prior authorizations for medications and treatments, ensuring patients' access to necessary therapies
- Handled a high volume of phone calls, addressing patient inquiries, scheduling appointments, and coordinating follow-up care
- Utilized advanced technology to download and analyze glucose testing data from devices like Dexcom, Libre, and Medtronics to facilitate diabetes management
- Expertly managed disability and worker's compensation cases, ensuring timely communication with relevant parties for proper documentation and support
- Provided patients with prompt test results and followed up on their progress to ensure continuity of care
- Conducted EKGs and phlebotomy with precision and care to support diagnostic procedures and treatment plans
- Skillfully administered injections, such as insulin and weight management medications, to patients
Medical Assistant
Prompt MD Urgent Care
New York, USA
08.2015 - 10.2016
- Collaborated with a team of healthcare professionals in a fast-paced urgent care setting, providing high-quality patient care
- Assisted with patient flow management, ensuring smooth and efficient patient visits
- Prepared examination rooms, stocked medical supplies, and maintained a clean and organized work environment
- Skillfully performed phlebotomy to obtain blood samples for various diagnostic tests and screenings
- Assisted with X-rays, EKGs, and other diagnostic procedures as required
- Administered vaccinations, including Hepatitis A, Hepatitis B, Tetanus, Influenza, MMR, Polio, and Meningitis, following proper protocols
Medical Assistant
Osteo Relief Medical Office
New York, USA
11.2014 - 01.2016
- Managed patient flow, ensuring patients received timely and efficient care
- Prepared examination rooms, maintaining adequate supplies and equipment for patient care
- Served as the head medical assistant and phlebotomist, supervising and supporting other medical assistants
- Handled administrative tasks, including prescription calls, appointment scheduling, pre-certifications, and authorizations
- Assisted with the setup of Fluoroscopy hardware, supporting procedures and diagnostic tests
- Prepared patients for knee injections, specifically for osteoarthritis management
- Assisted with the preparation and administration of injectable medications, such as Hyalgan, Euflexxa, and Orthovisc
- Aided in procedures such as epidurals, nerve blocks, and hip injections
- Managed front office responsibilities, including handling phone calls, scheduling appointments, and obtaining pre-authorizations
Medical Assistant & Phlebotomist
Madison Medical Sports & Rehab
Madison, USA
08.2013 - 04.2014
- Managed patient flow and appointment scheduling, ensuring efficient and timely care delivery
- Prepared examination rooms, stocked medical supplies, and set up equipment for various treatments and procedures
- Demonstrated proficiency in phlebotomy, skillfully obtaining blood samples for diagnostic tests and screenings
- Assisted with electrocardiograms (EKGs), range of motion assessments, and set up patients for traction therapy (CITT/LITT)
- Administered therapeutic modalities, such as ice/heated electrical stimulations and ultrasound, to aid in patient rehabilitation
- Skillfully administered injections, including testosterone, B12, and Toradol shots, with attention to patient comfort and safety
- Conducted X-rays, spirometry tests, and Empi Patch applications to support diagnostic and treatment decisions
- Managed prescription calls, appointment recalls, pre-certifications, and authorizations, ensuring continuity of care
Floor Manager & Head Medical Tech & Phlebotomist
Denville Sport Medicine
Denville, USA
10.2010 - 06.2013
- Led a team of medical technicians, ensuring seamless patient flow and efficient delivery of medical services
- Prepared examination rooms and ensured proper stocking of medical supplies and equipment for patient care
- Served as the head medical technician and phlebotomist for an in-house subsidiary, 'Global Life,' overseeing their operations
- Assisted with electrocardiograms (EKGs), range of motion assessments, and set up patients for traction therapy (CITT/LITT)
- Administered therapeutic modalities, such as ice/heated electrical stimulations and ultrasound, to support patient recovery
- Expertly administered testosterone, B12, and Toradol shots, adhering to strict medical protocols and guidelines
- Conducted X-rays, spirometry tests, and Empi Patch applications, contributing to accurate diagnoses and treatment planning
- Managed prescription calls, appointment recalls, pre-certifications, and authorizations to facilitate optimal patient care
Head Technician
Manhattan Heart and Health
New York, USA
05.2000 - 04.2002
- Led a team of four technicians, overseeing their daily responsibilities and ensuring quality patient care
- Demonstrated proficiency in phlebotomy, obtaining blood samples for various diagnostic tests and screenings
- Provided medical assistance, including EKGs and cardiac monitoring, to support cardiology procedures and treatments
Education
GED -
New York State
01-1999
Skills
- Clinical Procedures and Phlebotomy
- Blood collection techniques: butterfly, syringe, venipuncture, fingerstick, pediatrics, and blood cultures
- Specimen collection: Urine (24-hour, random, sterile), stool cultures
- Centrifusion of blood and infection control
- Medical Inventory and Administration
- Inventory management for medical supplies
- Administering vaccinations: Hepatitis A/B, Tetanus, Pneumonia, Influenza, MMR, Polio, Meningitis
- Medical Documentation and Coding
- ICD code assignment
- Filing and scheduling appointments
- Diagnostic coordination
- Scheduling medical procedures: stress thallium, MIBI, DEXA bone density, CT scans of the chest, lung, and head
- Pre-authorization and referral coordination
- Patient Communication and Care
- Handling high call volumes with professionalism
- Prescription management and follow-up care coordination
- Quality Assurance and Leadership
- Clinical supervision and staff performance evaluation
- Staff training, mentorship, and professional development
- Compliance monitoring and ethical awareness
Languages
Spanish
Native/ Bilingual
Certification
- CMAC/AMT 07-2023 (Re-certified)
Timeline
Clinical Supervisor
Overlook Medical Center
09.2023 - Current
Lead CMA
Overlook Hospital
10.2020 - Current
Endocrinology/Weight Management
Summit Medical Group
12.2017 - 10.2020
Orthopedics (Dr. Mirsky)
Summit Medical Group
11.2016 - 12.2020
Medical Assistant
Prompt MD Urgent Care
08.2015 - 10.2016
Medical Assistant
Osteo Relief Medical Office
11.2014 - 01.2016
Medical Assistant & Phlebotomist
Madison Medical Sports & Rehab
08.2013 - 04.2014
Floor Manager & Head Medical Tech & Phlebotomist
Denville Sport Medicine
10.2010 - 06.2013
Head Technician
Manhattan Heart and Health
05.2000 - 04.2002
GED -
New York State
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