Israel Chavez
Richalnd,WA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Financial Center Manager
HAPO Community Credit Union
04.2019 - Current
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Implemented policies to improve efficiency and team performance.
- Coordinated community outreach events to strengthen brand presence locally while establishing meaningful connections within the area served.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.
- Implemented innovative marketing campaigns to attract new customers and promote the financial center''s services.
- Built and lead high-performance team focused on achieving sales and service goals.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
Branch Manager
US Bank National Association
05.2004 - 04.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Education
GED -
Sunnyside High School
Sunnyside, WA06.1992
Skills
- Team coaching
- Operations Management
- Team Development
- Operations Oversight
- Quality controls
- Talent Recruitment
- Teamwork and Collaboration
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Financial Center Manager
HAPO Community Credit Union
04.2019 - Current
Branch Manager
US Bank National Association
05.2004 - 04.2019
GED -
Sunnyside High School
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