Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessDevelopmentManager
Israel Cruz

Israel Cruz

Taunton,MA

Summary

Experienced Sr. Territory Representative with over 15 years of experience in territory management. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of costumer needs. Motivated to learn, grow and excel in feature opportunities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Sr. Territory Representative

Ecolab
02.2017 - Current
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Demonstrated products and specific features at customer locations and special events.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Onboarding trainer
  • Conducted store audits and implemented improvement plans, eliminating service gaps and minimizing complaints.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Territory Sales Representative

Empire Co.
06.2011 - 06.2018
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Generated advertising brochure for vendor use.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Territory Sales Representative

American Wood Moulding
05.2003 - 06.2008
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Opened new merchandise and stocked sales floor racks and shelves.

Education

Associate of Arts - Information Technology

University of Phoenix, (online Education)
Arizona City, AZ

High School Diploma -

Brockton High School
Brockton, MA
06.1992

Skills

  • Account servicing
  • Planning and Coordination
  • Teamwork
  • Verbal and written communication
  • Organization and Time management
  • Interpersonal Communication
  • Leadership
  • Customer service
  • Cultural awareness
  • Collaboration
  • Responsible
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset

Certification

  • CP-FS Certified
  • ServSafe Certified

Languages

Spanish
Native or Bilingual

Timeline

Sr. Territory Representative

Ecolab
02.2017 - Current

Territory Sales Representative

Empire Co.
06.2011 - 06.2018

Territory Sales Representative

American Wood Moulding
05.2003 - 06.2008

Associate of Arts - Information Technology

University of Phoenix, (online Education)

High School Diploma -

Brockton High School

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Israel Cruz