Blair Jones
Charlotte,NC
Summary
Dynamic and experienced sales professional with over 10 years in territory management and customer service. Skilled in contract negotiation and developing tailored sales proposals, consistently achieving high customer satisfaction and driving revenue growth.
Overview
21
21
years of professional experience
Work History
Territory Sales Representative
Southern Dock Products
Charlotte , NC
06.2017 - Current
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supported colleagues by sharing knowledge and fostering a collaborative work environment.
- Guided customers in product selection and addressed inquiries to enhance their shopping experience.
- Processed sales transactions accurately and efficiently.
- Handled customer complaints and resolved issues promptly.
- Aided customers in locating products, answered questions, and provided tailored product advice to meet their needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Residential Sales Representative
Overhead Door Company of Charlotte
Charlotte , NC
02.2005 - 03.2017
- Engaged clients to assess residential door needs and recommend suitable solutions.
- Demonstrated product features and benefits to potential customers.
- Coordinated with installation teams for seamless project execution.
- Cultivated strong customer relationships, resulting in increased repeat business.
- Assisted in preparing proposals and contracts for clients.
- Conducted market research to identify new sales opportunities.
- Collaborated with marketing teams on promotional events and materials.
- Developed sales proposals tailored to individual customer requirements.
- Created presentations to demonstrate product features, benefits and associated services.
- Managed territory of existing accounts while actively prospecting new business opportunities.
- Provided excellent customer service at all times in order to maintain positive relationships.
- Attended trade shows and conferences to stay up-to-date on industry trends.
- Participated in weekly meetings with management team to review performance metrics.
- Negotiated pricing contracts with customers based on their specific needs.
- Monitored competitor activity in order to adjust sales tactics accordingly.
- Communicated with clients to determine property needs and budget constraints.
- Identified potential buyers through cold calling.
Education
High School Diploma -
Northwestern High School
South Carolina 06-2001
Skills
- Territory management
- Sales strategy
- Lead generation
- Direct sales
- Account management
- Customer relationship management
- Account servicing
- Customer retention
- Continuous improvement
- Effective communication
- Contract negotiation
- Product knowledge
- Order processing
- Time management
- Continuous improvement
- Attention to detail
- Effective communication
- Problem solving
- Decision-making
- Team collaboration
- Conflict resolution
- Teamwork
- Brand representation
- Serve customers
- Promote products
- Attention to detail
- Account management
Timeline
Territory Sales Representative
Southern Dock Products
06.2017 - Current
Residential Sales Representative
Overhead Door Company of Charlotte
02.2005 - 03.2017
High School Diploma -
Northwestern High School