ISRAEL David
Dededo,Guam
Summary
I am dedicated and experienced passenger service professional with strong background in customer service , reservation handling and team leadership. I excel at ensuring smooth travel experiences for passengers while guiding and supporting team members. I take my pride in my communication skill , attention to detail and ability to resolve issue quickly and professionally.
Overview
4
4
years of professional experience
Work History
Lead Passenger Service Agent
Poi Aviation
02.2025 - Current
- Established a welcoming environment for passengers by maintaining clean and organized work areas at all times.
- Expedited passenger flow by accurately verifying travel documents and stick to security protocols.
- Handling passenger's reservation and travel itineraries ensuring accuracy and time updates.
- Coordinated with other departments such as baggage , boarding and check in to ensure smooth passenger flow.
- Led a team of passenger service agents , providing guidance . training . and daily operational support.
Passenger Service Agent
Menzies Aviation
07.2022 - 01.2025
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Cashier Assistant
Cube Teppan & Grill
07.2021 - 07.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Packed customer orders and serve them with good customer service.
Education
Simon Sanchez High School
Yigo Guam 06-2021
Skills
- Exceptional communication
- Flexible schedule
- Team management
- Effective decision making
- Ensured excellent passenger experience
Timeline
Lead Passenger Service Agent
Poi Aviation
02.2025 - Current
Passenger Service Agent
Menzies Aviation
07.2022 - 01.2025
Cashier Assistant
Cube Teppan & Grill
07.2021 - 07.2022
Simon Sanchez High School
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